email
 

I am having major problems with my email and have not been able to use my primary address for the past week, luckily I have a second email address which I can sometimes use, it all started when I tried to create the second address and was denied access by a Paul sheldon who I have never heard of, I phoned the help line and got someone in india that said my account had been put onto this Paul Sheldon's account somehow, anyway he could not do anything and said he would get somebody to ring me and sort it out, 2 days and no call I phoned again and was promised someone would ring within 30 mins, again nothing.
I then phoned the 0845 No and threatened to cancel my 4meg broadband and XL TV package if something was'nt done, I received a call from the Tech dept and was told they would have to close my account and open another to give me my own account which they have done, but I still cant use my main email address but they created another address for me which I can use sometimes, when I try to go into my account using my main email address I get the message INVALID USERNAME OR PASSWORD and when I try to create another email address by going into the account using my secong email address I get the message INVALIDCOSDOMAIN any advice as to what the problem is would be appreciated as I am fed up of trying to get anything done by phone.

Re: email
 

is this webmail or POP3 you have the problem with?

Re: email
 

I cannot get anything at all using my main email address, this has been ongoing for 2 weeks now, so last night I lodged a complaint with the ISPA but have not heard back yet.

Re: email
 

received a phone call from CEO Office at Virgin re my complaint to ISPA and it seems someone at virgin had changed my password and not bothered to tell me, so all working and I am happy again.

Re: email
 

weird, I wonder why they did that ?

- anyway, I'm glad it is working now :tu:

Re: email
 

Hi people....

My Friends wife wants to set up an email address just for her.
They got virgin internet installed yesturday and its in his name so of course the email address is in his name but the wife wants her own email address and you should be able to set up another email address on there but i cant remember how to do it..

Can anyone help me please..any help would be gratefully helpfull..thanks.:)

Re: email
 

try this link,it works for me
https://autoreg.autoregister.net/cgi-bin/xtrmail

Re: email
 

Thanks i will give it a go in a bit...will let you know how it goes..;)