unable to access internet
 

Hi, it is the second time I have suffered this problem. I cannot connect to the internet at the moment. It have been off since 5 pm. Last time, the internet was off from 2 pm to 5 am the next day. I do not know what is wrong with my modem or anything. Could anyone please tell me what to do, thank in advance.

Re: unable to access internet
 

Where are you from. Mine was down again tonight even though I had an engineer out yesterday.

He did say there were problems here Northampton NN3

I am getting pretty sick of it and will be contacting Customer Services tomorrow

Re: unable to access internet
 

also getting probs in port talbot for the last couple of days

madian2

Re: unable to access internet
 

i live in dundee, i tried to call technical support but no one answered. When i called service status, they required me to give virgin media phone number which i dont have and area code which i have no idea what it is.

Re: unable to access internet
 

Same here in Scunthorpe.

Just back - Finally :-)
Been down since 5pm - just what did we used to do before internet lol

Re: unable to access internet
 

This was posted on the status page,

Ticket
Ticket Number 561941
Time Stamp 26/09/2007 13:19
Priority P2
Status Updated
Department Outage Surveillance Team
Estimated Time Fix 8 hours
Customers Affected Broadband Internet, Analogue TV, Digital TV
Raised By Claire Kelly
Detailed Description
Customers in the Dundee DD4 area may currently be experiencing a loss of their digital services. This will include broadband Internet and digital TV. Our engineers are now investigating this issue.

Virgin Media apologise for any inconvenience caused.

- Virgin Media Technical Support

Updates

Last Modified Name Customers Affected Estimated Time Status Priority
26/09/2007 21:20 Claire Kelly Broadband Internet, Analogue TV, Digital TV 8 hours Updated P2
Detailed Description
Service has now been restored. Our engineers will
continue to monitor this issue for any further
occurrences. Further updates will be posted
when available. Virgin Media would like to
apologise for any inconvenience caused.

- Virgin Media technical support

There is also this one,

Ticket Number 562220
Time Stamp 26/09/2007 19:03
Priority P1
Status Opened
Department Outage Surveillance Team
Estimated Time Fix 4 hours
Customers Affected Broadband Internet, Digital TV
Raised By Claire Kelly
Detailed Description
Customers in the DD4 area of Dundee may currently be experiencing a loss of their broadband Internet and digital TV. Our engineers are now investigating this issue.

Virgin Media apologise for any inconvenience caused.
- Virgin Media Technical Support