Retentions phone number/getting a new deal?
 

Hi,

Could someone please give me the best number to use for retentions or whatever to try and get myself a good deal. I'm moving house in 3 weeks so it's a case of getting the best option for myself.

Thanks!

Re: Retentions phone number/getting a new deal?
 

Anyone?:erm:

Re: Retentions phone number/getting a new deal?
 

0800 0730591 ex BY Customer Relations - Moves & Disconnections

0800 0529403 ex NTL Sales & services (inc changes to existing service)

0800 183 0123 Retentions.

Re: Retentions phone number/getting a new deal?
 

Moving home, you wont get any deal with them. They make you sign up to a whole new 12 month contract and treat you like a new customer im afraid.

I phoned retentions a few months ago. told them I was looking around and saw I could save money with sky.. thats it.

she went away and offered me 10meg broadband and unlimited calls (so XL phone and net) for £36 FOR LIFE! Bargain! Very happy VM customer here.

Re: Retentions phone number/getting a new deal?
 

Thanks for that. Surely though even if I'm moving house and they treat me like a new customer some consideration will be given for last 4 years custom and the threat of me going to SKY or someone else?

Re: Retentions phone number/getting a new deal?
 

How long do you think these 'FOR LIFE' prices will be valid for, before they say sorry we can't let you have it for that price anymore?
I estimate a month or two until they start the big shake up trying to get some order back into the company :)

Re: Retentions phone number/getting a new deal?
 

When the prices of services go up, the 'FOR LIFE' prices will probably go up in line. So if TV costs an extra £1 per month I would expect to see the 'FOR LIFE' price to also go up by £1. It would be bad business not to....

Re: Retentions phone number/getting a new deal?
 

I agree that it would be bad business not to, but I think it is bad business to have so much variations in what a customer pays from one to the next. most being for the same services provided to each.
There will come a time when there is a fixed price stated for such and such services, and only a small percentage of customers will that affect. all the others have it cheaper.
I think that sooner or later everyone will be brought back into line with the prices they pay.