BT Broadband - Rubbish Service
 

For the whole of today I have been trying to get a username and password for my dads BT Broadband out of BTs Indian support. No luck, they persist in claiming we dont need a username and password, and the other span some bull about using user_bt_test_btbroadband.com. Needless to say 4 hours on the phone a whole day wasted and we are none the wiser. He is currently using a BT Voyager with 1 Ethernet port, he wants Wireless and to connect 2 PCs and a Mac. We have a Netgear ADSL Router.

With most ADSL Routers and ISPS you bang in the usernamer and password they give and away you go.

BT keep harping on about not supporting non branded eqipment.

Is there any way to get the elusive password? Do I need one?

He has left a message with complaints and will switch to another provider if it isnt sorted.

I have to say this is the worst service I have ever experienced. Is it just India at the weekend or always?

Re: BT Broadband - Rubbish Service
 

I was told this when looking for an ISP, and thats the reason i chose not to go with them. I believe they try to bully you into getting their wireless kits. Altho i have no proof, just hearsay.

Re: BT Broadband - Rubbish Service
 

BT don't 'support' non branded equipment, but they WILL give you the relevant settings for it if you ask, or they should.

Re: BT Broadband - Rubbish Service
 

They dont appear capable of giving us the relevant settings (or dont want to at least). They are so god damn awful it is untrue.

Are there any UK based BT Broadband support centres its like banging your head against a brick wall!! I have to repeat the Account number about 7 times so I am fairly sure that they havent got the faintest idea what I am going on about. I cant believe that there is no username and password, I am pretty sure that the router not connecting confirms this. Also the username and password given are nonsense again they dont work. One suggested changing the MAC address of my router to the same as the BT router, which again....DID NOT WORK. One waited on hold to speak to their manager for about 20 minutes and then told me they couldnt help and I have to ring customer service. I was also told despite my dad paying £28 a month that he was on a basic service and didnt need a username and password. Hopefully complaints can sort the issue.

Re: BT Broadband - Rubbish Service
 

My own experience of BT was just as much fun. I already have a BT line, so upgrading it to ADSL *should* have been simple. Be initiated the upgrade, then BT put a stop on it because of an item of incompatible hardware on the line.

They would not tell Be the problem, so I got a message from Be to contact BT.

This, I did. I called several times and ended up speaking to India everytime. A couple of times, they told me there wasn't a problem. Once, the operatator tried to put me through to BT's Wholesale ISP because he didn't understand that Be was an LLU provider. I did point this out, and he put me through anyway. Of course, I am not an ISP< so BT Wholesale wouldn't help.

Eventually, I just phoned again, got through to an Operator in the UK (Scotland, judging by his accent). He looked up my records, found I wasn't down as having phone sockets on their records and, after confirming that we had had the sockets for a few years (and, in fact, BT had replaced the master twice), he amended the records and Be were able to carry on.

TBH, it seems as though it is just pot luck who you get through to. I suspect that BT use their Indian call centres as an overflow when the UK call centres are busy.

Re: BT Broadband - Rubbish Service
 

I believe this is true - some ISP don't require a user id / password to logon.

Re: BT Broadband - Rubbish Service
 

No, they wont support none-banded equptment, and the tech support wont listen to you...

I went round to my father in laws, told that we had a connection but their auth server was not responding, told them what the logs where saying. They then told me that it was the router and they didnt support it. Luckily my father in law had a voyerger in the cupbord, so plugged that in and guess what same error.

In then end it took me 3 days on and off the phone probably about 6 hours total. It kepted working for a couple of hours and then dieing again.

In then end i found that you have to keep asking for a supervisor untill you get one that knows what you are talking about.

---------- Post added at 14:26 ---------- Previous post was at 14:25 ----------

oh, as for the username and password... its probably the same as his email :)

Re: BT Broadband - Rubbish Service
 

Hey, I think I have solved your problem:

http://bt.custhelp.com/cgi-bin/bt.cf...09&p_faqid=644


It says that if your router needs a password you should enter BT

Let us know how you get on,

Rick. :)

Re: BT Broadband - Rubbish Service
 

i think.

anything@btinternet.com
anything@btopenworld.com
anything@btbroadband.co.uk



passwords BT

you only need a specific user/pass for the business broadband

Re: BT Broadband - Rubbish Service
 

Still doesnt seem to work with any of these settings. I presume BT have locked something or are refusing to tell us some crucial info. For reference the same ADSL Router works fine on Pipex at an address down the road, so the router is not at fault. For Pipex you only need to enter the username and password and go through the Netgear wizard. Time is running out for BT.

A list of good ADSL providers will be greatfully recieved. Baring in mind this is a Village so presumably no LLU, the max speed is 512k and they would like unlimited so they can download a lot.

Re: BT Broadband - Rubbish Service
 

The joy that is BT.

I cancelled VM (NTL/Telewest as it was then) in September and went with the Total Broadband package with wireless hub. Between September and December I had about 2 days service due to various faults with our telephone line and the broadband service they provide.

Spent hours on the phone to their tech (lack of) support and they still couldn't sort it. They even sent out 3 engineers to sort it and failed.

I complained and cancelled in December, I was then asked to pay for the remaining 18 months left on the contract. I escalated this to complaints agian and had all the charges reversed and I didn't have to pay a thing.

I can't remember which member/s on here told me that I would have fun with them, but they were right.

My advice is to cancel and get another provider. I am back with VM and I'm a happy bunny apart from my V+ service which is still not sorted. :)

Re: BT Broadband - Rubbish Service
 

in my experience the BT ADSL usernames tend to follow the format of

Ao28rkueo@hg13.btconnect.com with a suitably random password, so yes, you would need to get the username and password details from them

Modulation is usually VC-MUX etc etc etc...

Someone is just trying to fob you off

Re: BT Broadband - Rubbish Service
 

Hasn't been like that for a while AFAIK.

Spose if its a really old account it might be.

i put in dragon@btinternet.com and it took it even though thats not my email.

Re: BT Broadband - Rubbish Service
 

I suppose it maybe based on how long my dad has been a BT Broadband customer then? I think the account my have been migrated from an old dial up account. We just have no idea of the username and password as normally we save it/dont need to enter it. We are looking a switching when we have found a provider as good or better in terms of the Broadband service than BT.

Re: BT Broadband - Rubbish Service
 

With some BT routers you can get to the interface via the IP address of your default gateway (like 192.168.0.254).

When you put the IP address into your web browser you can see the basic settings (username and internal LAN IP addressing).

Don't know if it will work with your router, but it does with some, when you get a fault you are often asked to change your username to "bt_test@startup_domain" so it should be possible to see your username...