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-   -   What has caused this? (https://www.cableforum.uk/board/showthread.php?t=33611322)

Central 28-03-2007 17:32
What has caused this?
 
Today I noticed openreach installing a new line to my next door neighbours house.

Since then my speed has dropped from 20mb to 15.5mb. My line attenuation has also changed from 18db to 15.5db.

Here is full stats

Bandwidth (Up/Down) [kbps/kbps]: 1,386 / 15,614
Data Transferred (Sent/Received) [KB/KB]: 40.00 / 303.00
Output Power (Up/Down) [dBm]: 12.0 / 5.5
Line Attenuation (Up/Down) [dB]: 6.5 / 15.5
SN Margin (Up/Down) [dB]: 4.5 / 3.5
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 133,800
CRC Errors (Up/Down): 4 / 0
HEC Errors (Up/Down): 52 / 0



Any ideas what migh be causing this and what can i do?

Cheers

Wicked_and_Crazy 28-03-2007 17:52
Re: What has caused this?
 
Additional load on the line and the power output of the amp hasnt been turned up?

Central 28-03-2007 17:53
Re: What has caused this?
 
Quote:
Originally Posted by Wicked_and_Crazy (Post 34262537)
Additional load on the line and the power output of the amp hasnt been turned up?

So what can i do?

Wicked_and_Crazy 28-03-2007 17:56
Re: What has caused this?
 
Get cable :D


It was only a theory, as similar happens on cable. If it were cable an eng would be able to adjust the amp or remove some attenuators. Not sure if BT can do the same.

Im sure BT will say, your servcie is an "Up to" service ;)

Central 28-03-2007 17:58
Re: What has caused this?
 
Quote:
Originally Posted by Wicked_and_Crazy (Post 34262539)
Get cable :D


It was only a theory, as similar happens on cable. If it were cable an eng would be able to adjust the amp or remove some attenuators. Not sure if BT can do the same.

Im sure BT will say, your servcie is an "Up to" service ;)
But a loss of speed and a loss of attenuation is not good.

I will get onto Be and see what they say.

NoKnowledge 28-03-2007 18:06
Re: What has caused this?
 
Quote:
Originally Posted by Be* (Post 34262538)
So what can i do?
Quote:
Originally Posted by Wicked_and_Crazy (Post 34262539)
Get cable :D
[img]Download Failed (1)[/img]

Central 28-03-2007 18:07
Re: What has caused this?
 
Quote:
Originally Posted by NoKnowledge (Post 34262545)
[img]Download Failed (1)[/img]

Really helpful

Wicked_and_Crazy 28-03-2007 18:08
Re: What has caused this?
 
Quote:
Originally Posted by Be* (Post 34262548)
Really helpful
Tetchy ;)

Central 28-03-2007 18:19
Re: What has caused this?
 
So help me then please instead of turning this into a joke.

NoKnowledge 28-03-2007 18:29
Re: What has caused this?
 
Are you friendly with your neighbour? If so, and they have Broadband, you could compare your stats to theirs.
Your upstream hasn't changed, has it? seems fine to me.

Central 28-03-2007 18:32
Re: What has caused this?
 
Quote:
Originally Posted by NoKnowledge (Post 34262569)
Are you friendly with your neighbour? If so, and they have Broadband, you could compare your stats to theirs.
Your upstream hasn't changed, has it? seems fine to me.
The line was only put in today. Ever since this my speed has dropped.

I am guessing the techs maybe damaged the line. I am not happy.

NoKnowledge 28-03-2007 18:37
Re: What has caused this?
 
I would contact openreach, but openreach don't deal with anyone other than organisations so BT or Be would be the ones to contact. But the call centre people might tell you it's nout to do with them.

Quote:
We do not deal directly with residential and business customers; only with Communications Providers, who are defined as organisations whose business is to provide electronic communications services or networks to third parties (i.e. householders and businesses, other than themselves/their groups).
http://www.openreach.co.uk/orpg/aboutus/ourcustomers.do

Wicked_and_Crazy 28-03-2007 19:00
Re: What has caused this?
 
Quote:
Originally Posted by Be* (Post 34262562)
So help me then please instead of turning this into a joke.
Youve said youre going to contact BT what other help can be given?

Central 28-03-2007 19:24
Re: What has caused this?
 
Quote:
Originally Posted by NoKnowledge (Post 34262581)
I would contact openreach, but openreach don't deal with anyone other than organisations so BT or Be would be the ones to contact. But the call centre people might tell you it's nout to do with them.



http://www.openreach.co.uk/orpg/aboutus/ourcustomers.do

Just been told by Be that there is a fault on my line as BE got me to disconnect everything from my socket but BE are still seeing a device connected so It may have something to do with that.

NoKnowledge 28-03-2007 19:31
Re: What has caused this?
 
Did they say what action is going to be taken?


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