Oh dear someone's in trouble
 

Official notification in the post from Virgin Media about the new price changes.

So you can call all the premium rate and mobile numbers for just 3p a minute
from the 1st May 2007. There's no small print to say otherwise.

Re: Oh dear someone's in trouble
 

I don't think that excuse will cut any ice with CS when you complain :)

If its 90p a min, then it will be rounded up to another 90p

Re: Oh dear someone's in trouble
 

In an age of per-second billing, this is a retrograde, money-grabbing step by VM, coining in pennies here and there in the hope the customers won't notice. :td:

Re: Oh dear someone's in trouble
 

But it says on the leaflet that the prices are changing. there isn't no 90p a minute. they're all 3p a minute.
The managing director wouldn't say so if it wasn't true ;)

Where's the rolling head icon?

Re: Oh dear someone's in trouble
 

Yeah, OK, if you say so, 3p a min applies to 09 numbers then...

Best of luck arguing your case with CS with "Well, Sir Richard said so..."

Re: Oh dear someone's in trouble
 

Aren't the price plans restricted to numbers beginning 01 & 02?

Re: Oh dear someone's in trouble
 

But it mentions 'any calls made outside your call plan'.

Re: Oh dear someone's in trouble
 

Does it? :shocked:

Now I didn't say that, did I :confused:
Is he a 'Managing Director' anyway?

Re: Oh dear someone's in trouble
 

According to you...

That's who everyone thinks runs Virgin Media. They have their own non-Branson CEO, although Branson is the chairman of the Virgin Group.

Re: Oh dear someone's in trouble
 

It's what the letter implies. It's very misleading.

---------- Post added at 14:40 ---------- Previous post was at 13:28 ----------

Yep, so that'll be Premium rate and mobile numbers as they're not included in the plan, so you'll be dialling them outside the plan.
This is what the letter is trying to say, it can't be any clearer than "there is a £5 charge if you don't pay by direct debit"

Re: Oh dear someone's in trouble
 

I don't think that is what they are trying to say, but I agree it could be interpreted that way. But, as others have said, I think you will have a very hard time arguing the case with CS.

Re: Oh dear someone's in trouble
 

The thing about Virgin being a communications company, they're not very good at communicating.
They're not very good at wording stuff very well either. many times they have been unclear with the meaning of things, and they have to be changed so that they are not misleading to customers. The one about the £25 charge to upgrade the modem being one of the latest ones.
Everyone thought it was a cheek to charge a customer a charge for a modem that is owned by them. then all of a sudden it was announced that it's badly worded guys. it's only if an engineer has to be sent out, otherwise we'll post you one free of charge.
That has still not been corrected on the website. It's misleading you said so yourself. so why not change it?
They managed to change the one about the phone charges changing, from 'the nearest minute' to 'the next minute' but not this confusion about the £25 charge.

It seems that they go out of their way to publish misleading information all the time. Otherwise there wouldn't be so much confusion all the time.

Re: Oh dear someone's in trouble
 

PRS Calls will not be 3p, will they are outside your plan, the price for these calls are clearly stated prior to ringing them i.e. phoning competitions, you wouldn't get any joy, try it if you dare.

Re: Oh dear someone's in trouble
 

They're clearly stated prior to ringing them that they are charged at x pence per minute "from a BT landline" and that calls from other networks and mobiles may vary.

Paul

Re: Oh dear someone's in trouble
 

So is the letter sent out to everyone meant to be misleading?
If I read it like that, he and she reads it like that, they read it like that. Then that is how it's meant to be read. It's meant to be misleading.