VM Dont Care!
 

Just called VM regarding an issue, was on hold for about a minute and then got the message "We are unusually busy, thank you and good bye" and was then disconnected :mad:

Ok so theyre busy, how on earth are you supposed to contact them then!

Re: VM Dont Care!
 

I think the message probably suggested you call later rather than quoting a certain flame haired tv presenter.

Therefore the answer to your question was hidden in the message.

Re: VM Dont Care!
 

ermm no the message said "We are unusually busy, thank you and good bye"

hence the quotes!

Re: VM Dont Care!
 

Errmm Nahhhhh

Re: VM Dont Care!
 

Why do people have to argue with fact??

Re: VM Dont Care!
 

I've had that message a few times....most frustrating

Re: VM Dont Care!
 

Actually we've had that too. Sadly my grandmother passed away this week so we called VM to cancel her TV and phone...gave up a couple of times after 30-odd mins on hold as there has been too much else to worry about this week.

Tried again yesterday and got the same thing sadly.

Re: VM Dont Care!
 

I got that earlier today i just hung up and dialed again and got straight through.

Re: VM Dont Care!
 

Sorry to hear of your loss Andy, I agree you will have your hands full sorting everything out without spending ages on hold when trying to cancel things.

R.I.P. Andys gran

Re: VM Dont Care!
 

Andy, sorry for your loss.

Re: VM Dont Care!
 

sorry to hear of your loss Andy , 1 year anniversary of my grandmothers passing this weekend,things will get easier with time slowly but surely.

Re: VM Dont Care!
 

Thanks guys...very sweet of you all.

Time's a great healer of most things....sadly only one grandparent left for me, but grateful that those that passed did so after enjoying many years with us.

Re: VM Dont Care!
 

The other option is to sit there on hold for an excessive, which people would complain about even more. At least with this you are given a realistic message that they are unable to answer your call in a reasonable time.

Re: VM Dont Care!
 

Hmm, that's a hard question.

I've got it - how about calling back when it's less busy. :dozey:

Of course, they could not play that message (or disconnect you) and instead rack up you phone bill listening to music on hold. :D

Re: VM Dont Care!
 

Sorry Andy.

Keep you eyes on her affairs, though, VM like billing people who have passed.

One grieving daughter I know of got threatened with court action, and spent a lot of time sorting it out, much to her distress.