Change to Cable Modem: Router Won't Connect
 

VM swapped out my STB for the new v+ box and insatlled a cable modem.... now i cannot connect to interent via wirless router...

CS say its a router fault... nothing to do with the them... but it all went after they installed modem...

( i will post actual issue in the it forum ) but anyone else get this problem

lost wireless after STB to cable modem
 

virgin replaced my stb and insatlled a cable modem but now i cannot get my wirless service working...

can connect using the wired service.... but wireless i get numerous problems from not seeing the modem... and when it does it cannot connect to internet...

i get "acquiring network address" on the Netgear wgt624 router but it never connects... any ideas?

Re: broadband via stb or cable modem
 

Nope

Had a Sammy STB swapped out for a SACM 250 on Friday, and everything works fine; have you followed the standard reboot sequence ?

All powered down
Power up SACM (wait for a minute)
Power up Router (wait for a minute)
Power up PC

Re: broadband via stb or cable modem
 

Which router are you using?
I connected to the SACM directly with the computer - got that working, and then powered down both computer, and SACM. Connected Wireless router, powered up SACM, and then computer. I then cloned the MAC address from the computer to the router.
Everything works fine - although I would say that the speeds shown on www.speedtest.net show slightly slower through the SACM than they were through the STB.

Re: broadband via stb or cable modem
 

There is no need to do this with a SACM - just reboot the SACM between swapping the connection from PC to router.

Re: Change to Cable Modem: Router Won't Connect
 

Thread has been merged, doesn't need two on the same subject ;)

Firstly as you are posting I assume you can connect a single PC direct by ethernet to the modem?

To connect up the router, power off everything, swap the wire from the PC to modem, into the router (WAN) to modem, add another ethernet between router (LAN) and PC, power up modem, then router, then PC.

If it doesn't work, are you able to browse to the router's admin pages? Have you got any weird settings in the router from previous use? Try a factory reset on the router, and reboot everything to clear it.

Verify it all works wired, before trying to enable the wireless.

If you still have problems, let us know what router, and confirm how you have it all wired up.