Samsung STB/On Demand
 

Folks,

Maybe someone can point me in the right direction. Had my Samsung STB (silver one NTL) move to another cable point in the house when I go my V+ drive.

For some reason, On Demand has stopped working since then and it works ok on my V+ drive. I'm in the Glasgow area, is my box requiring an updated EPG and would it be worthwhile forcing the update as I switch the box off at night.?

Thanks for the help in advance

Re: Samsung STB/On Demand
 

Have you told CS about the problem?

Re: Samsung STB/On Demand
 

Only noticed it at this weekend cause i was playing around with my V+drive lol so nope, thought I would see for an simple fix first.

Re: Samsung STB/On Demand
 

Tried re-booting the STB?

Re: Samsung STB/On Demand
 

yep it get switched off each night

Re: Samsung STB/On Demand
 

You don't leave it switched off at the mains socket every night, do you?
otherwise you won't get the software updates. I think the recommendation is to leave the STB switched on, or at the very most, in standby.

Re: Samsung STB/On Demand
 

Do you switch it off by the mains though?

Andy beat me to it... Try switching the STB off at the mains for 40 seconds and then switching it back on.

Virgin Media's recommendation is that you put the STB in standby when you're not using it.

Re: Samsung STB/On Demand
 

cool ok will try that tonight and yeah its off at the mains, hate leaving electrical items on for some reason lol

Will leave it on stand by tonight see if does the trick, is a new update available for glasgow?

Re: Samsung STB/On Demand
 

Or in the case of my new V+ box, I came in this morning to find the message "V+ box resting - press ok", which then changed to "Waking up"..:D

Re: Samsung STB/On Demand
 

Just to let folk know, got my epg upgrade today and everything works a treat. On demand works fab and everything is new/shiney.

Happy bunny. Virgin Media is the dogs dangely bits

Re: Samsung STB/On Demand
 

It picks up the update the next time it is powered up.

Re: Samsung STB/On Demand
 

As already said above . The STB needs to left on stanby if not in use.
Intermitant problems can occure if turned off from the mains.

Re: Samsung STB/On Demand
 

yep and thats what i did left it on for a few days and the upgrade came through automatically resolving all my problems.

not sure if I got that across in my last post.

Re: Samsung STB/On Demand
 

We always switch our box off every night (for the past couple of years) and have never had any problems caused by it.

With all this talk of "being green", standby doesn't sound very environmentally friendly.