Cable Forum - channel 119

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- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - channel 119 (https://www.cableforum.uk/board/showthread.php?t=33609252)

Good afternoon all,
New to this website, but some interesting information on here.
Quick question though, my channel 119 (VOD) doesnt work!
Any ideas how to get it working?
It says press the red button, nothing happens though.
I can see it registering on the box, but thats it

thanks in advance

Quote:

Originally Posted by roland rat (Post 34235611)

My CH119 and VOD does not work. Power reset did not fix the fault so I phoned CS on Monday. Only 3 minutes on hold and a nice lady did some checks but could not rectify the fault. She passed the fault to engineers and said someone would phone back within 48 hours. Yesterday an engineer called to inform me that they had run some tests and my STB was accepting but not returning a signal. He arranged for a visit tomorrow. Good service so far.

Do you know TV Reply from Telewest....? Virgin Central is exactly the same, most of stuff is the same, even less than on Telewest.

Mine was the same, CS told me my V+ box had not been registered, an engineer came out it was sorted in 5 minutes :)

I am not sure but I think Virgin Central only works on the new Virgin epg. I have tried it on a couple of boxes that still have the old ex ntl epg and it doesn't seem to work.

Quote:

Originally Posted by DarthYoda (Post 34235669)

I am not sure but I think Virgin Central only works on the new Virgin epg. I have tried it on a couple of boxes that still have the old ex ntl epg and it doesn't seem to work.

I don't want to contradict you but I don't think thats right. I have a samsang with the old NTL epg and Virgin Central works absolutely fine. I also have a V+ box with the new Virgin epg and it doesn't work at all.

So I think it has nothing to do with which epg you have but more to do with whether your box has been set up correctly. I'm currently waiting for second line faults to get back to me.

Only reason I say it might be the epg is the boxes I have used that still are on the old epg have VOD and it works find so do the BBC red button apps but Virgin Central doesn't work.

Then the 2 V+ boxes I have tried work fine with Centreal and all VOD content.

My friend down the road has the old ntl epg and virgin central working fine.

I've been getting Virgin Central since it started and I have an awful PACE box. I now have Virgin Central 2 on 120 but there is no difference. You are not missing much for the content is very limited.

Works on my ancient pace box, although it takes an age between pressing the red button and the list of programmes showing up.

Quote:

Originally Posted by pachelbel (Post 34235632)

An update on this fault. An engineer called last Thursday and replaced the STB, checked the signals, checked the green cabinet but could not fix the fault. He phoned his manager and was told the fault was at their end. He left saying the relevant people would be notified.

I heard nothing so phoned CS 2 days ago on Wednesday. Even though I informed her that an Engineer had already been and checked out my STB she insisted I required another visit by an Engineer. I replied 'so be it' and awaited the visit.

Today a guy knocked on the door and said he was from VM and had hopefully fixed the fault. He had checked my STB and saw that it required the interactive software (I think) to be downloaded which had not been done. Everything is working now OK but like he says the fault should have been picked up and fixed by CS.

By the way my error message was M041 and IS002. This is the second time a TV fault has taken longer than it should to resolve. Score, only 5/10 for overall CS, but the Engineer who called today knew his stuff.

Quote:

Originally Posted by pachelbel (Post 34246568)

I'm also getting the error IS002 on my 2nd STB I spoke to faults yesterday and they said they would get someone to phone me within the next 4 days :Yikes:

Quote:

Originally Posted by welwynrose (Post 34246601)

I'm also getting the error IS002 on my 2nd STB I spoke to faults yesterday and they said they would get someone to phone me within the next 4 days :Yikes:

Well the Engineer who called said that he had seen a lot of these faults and nearly all were caused by the same problem. When VM call back make sure they check you have the correct software installed. But then again I'm no techo-bot and it could be something else.

Quote:

Originally Posted by pachelbel (Post 34246611)

the fault has only occured since I had the V+ box installed downstairs - so I suspect it has something to do with that