Customer Support
 

Is it all going wrong again? My son was just watching Jetix and the screen went blank now coming up with the standard you are not subcribed etc

Trying to ring CS but getting a dead tone everytime, got through once "We're sorry we are currently experiencing technical difficulty at the minute please try later"

This is crap sort it out Virgin!

Re: Customer Support
 

your not in luton are you?
same happened to me

switch the plug off and back on again
works then

Re: Customer Support
 

Belfast - Will try your advice thanks!

Re: Customer Support
 

Ah.... switch off and then back on - it's good to know some things never change :)

Re: Customer Support
 

The posh term is "Power cycling"....

Re: Customer Support
 

If the damn box keeps lagging behind the remote when I press buttons it'll be getting hit with a large hammer and re-cycled.

Re: Customer Support
 

That works too....:D

Re: Customer Support
 

My favourite CS response to queiries is "Have you tried changing the batteries?" I'm sure that the old Telewest must have had shares in a certain battery manufacturer. I'm waiting to be given that response when I phone to make a complaint about my telephone service. :)

Re: Customer Support
 

Sometimes I think you'd get more support from a soutien gorge.....:rolleyes: