direct number for retensions?
 

hi, had it with ntl or virgin etc... completely messed my bill up, major imcompetence.

does anyone have a working number for retentions?

thanks

neil

Re: direct number for retensions?
 

If you are set on leaving why call retentions? Send a registered letter to Virgin Media giving your months notice (if outside your 12 month contract) and wait for the day they cut your services off.

Re: direct number for retensions?
 

Or just call Customer Service they can do it.

Re: direct number for retensions?
 

Retentions aren't really the ones to call....... unless you are looking for a deal to change your mind ;)

Re: direct number for retensions?
 

I will answer your question:

0800 052 9403

Re: direct number for retensions?
 

Customer Care can't book a disc it has to go to custoemr relations or Moves & transfers. unless the adviser is ABBL trained.

Re: direct number for retensions?
 

Abbl?

Re: direct number for retensions?
 

There is a disconnections departement for a reason, so it isn't exactly the incorrect route to take, writing a letter will work, but thats long and takes time, calling is much easier which is why they have set that departement up.