Cable Forum

Cable Forum (https://www.cableforum.uk/board/index.php)
-   Other ISPs Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=63)
-   -   Moving to Be... (https://www.cableforum.uk/board/showthread.php?t=33607497)

Stuart 06-02-2007 11:50
Moving to Be...
 
Yep. After threatening to a couple of times, I am about to partially jump ship from NTL.

I am generally happy with NTL, but Be have (in the last couple of weeks) enabled my exchange, so, soon, I should have a 24 meg connection for £10 a month less than NTL. Indeed, I will be staying with NTL for DTV.

And, yes, I have a BT line, so Line rental *isn't* a consideration.

Hugh 06-02-2007 11:55
Re: Moving to Be...
 
Well done.

Let us know how you get on, please.

Stuart 06-02-2007 13:49
Re: Moving to Be...
 
Not good so far.. BT have flagged a problem on the line, and will not allow the upgrade until it is sorted. Due to the DPA, they cannot discuss the specifics of the problem with Be, so I will need to contact them. I can't ATM, as I am at work, and don't have the account details.. :(

Central 06-02-2007 14:07
Re: Moving to Be...
 
Quote:
Originally Posted by Stuart C (Post 34214191)
Yep. After threatening to a couple of times, I am about to partially jump ship from NTL.

I am generally happy with NTL, but Be have (in the last couple of weeks) enabled my exchange, so, soon, I should have a 24 meg connection for £10 a month less than NTL. Indeed, I will be staying with NTL for DTV.

And, yes, I have a BT line, so Line rental *isn't* a consideration.
Dont forget its a upto 24mb connection.

Stuart 06-02-2007 14:21
Re: Moving to Be...
 
Quote:
Originally Posted by Be* (Post 34214302)
Dont forget its a upto 24mb connection.
Don't worry. I haven't.

However, one thing that's often said here is that ADSL is sensitive to line length. Line length shouldn't be a problem, as I virtually do live on top of the exchange (around about 100 Metres away as the crow flies, and apparently not much more than that in line length).

Central 06-02-2007 14:26
Re: Moving to Be...
 
Quote:
Originally Posted by Stuart C (Post 34214311)
Don't worry. I haven't.

However, one thing that's often said here is that ADSL is sensitive to line length. Line length shouldn't be a problem, as I virtually do live on top of the exchange (around about 100 Metres away as the crow flies, and apparently not much more than that in line length).
I live 261 metres away but my line is about 1km. But I got a stable connection at 22mb. You should be fine as my linehas to get around a train line to get to the exchange.

punky 06-02-2007 16:35
Re: Moving to Be...
 
Quote:
Originally Posted by Be* (Post 34214315)
I live 261 metres away but my line is about 1km. But I got a stable connection at 22mb. You should be fine as my linehas to get around a train line to get to the exchange.
How do you know your true line length instead of distance to the exchange?

Stuart 06-02-2007 16:51
Re: Moving to Be...
 
Was told by an engineer a while ago..

Central 06-02-2007 17:11
Re: Moving to Be...
 
Quote:
Originally Posted by Gavin (Post 34214390)
How do you know your true line length instead of distance to the exchange?
You can roughly estimate it from the line attenuation and also using the DMT tool

Stuart 07-02-2007 13:18
Re: Moving to Be...
 
Well, to update everyone. I *eventually* found out the problem.

Basically, Be emailed to tell me to contact BT. So. I did. BT said there was a problem, but I would need to contact Be as their wholesale division does not deal with consumers.

So, I contacted Be. After a short discussion, the support person put me through to provisioning. They explained what they had been told (the line was registered as hardwired, not socketed), and said I would need to contact BT retail.

Phoned BT retail, who said they would amend their records. I then phoned Be who said they would try again and notify me.

Hopefully, it'll all go well.

I have to admit, so far, Be seem far more efficient than BT.

Central 07-02-2007 13:25
Re: Moving to Be...
 
Quote:
Originally Posted by Stuart C (Post 34215034)
Well, to update everyone. I *eventually* found out the problem.

Basically, Be emailed to tell me to contact BT. So. I did. BT said there was a problem, but I would need to contact Be as their wholesale division does not deal with consumers.

So, I contacted Be. After a short discussion, the support person put me through to provisioning. They explained what they had been told (the line was registered as hardwired, not socketed), and said I would need to contact BT retail.

Phoned BT retail, who said they would amend their records. I then phoned Be who said they would try again and notify me.

Hopefully, it'll all go well.

I have to admit, so far, Be seem far more efficient than BT.
Even though Be suport is not in the UK i do find them very good and helpful

cybernetic_tiger 07-02-2007 14:55
Re: Moving to Be...
 
Quote:
Originally Posted by Stuart C (Post 34215034)
I have to admit, so far, Be seem far more efficient than BT.
Are there less efficient companies that BT? If there are it must be a small number!

Although my personal experience has shown that both the Wholesale ADSL and PSTN side of things are pretty bad, the Wholesale private CCT division is really quite good!!

Stuart 14-02-2007 18:46
Re: Moving to Be...
 
Well, got my Be Box (modem). Basically a re-badged Thomson Speedtouch ADSL modem/router.

Haven't got around to sorting out the wiring yet (the ADSL modem is nowhere near my old linksys and my old linksys only has Ethernet and power cables near it), so am using Wireless.

Anyhow, just run a couple of speed tests, and seem to be getting around 19Mbps, so I'm happy.


All times are GMT +1. The time now is 19:19.

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2025, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum