NTL cant bill right
 

Hi,
Since may 06 have been in arguments with ntl they offered my full tv other than ppv 1meg bb and talk evenings for 38.50pm and they have it on their system everytime i get a bill its wrong and when i ring them i argue with them for 30mins and get my money back but am sick of it have made numerous complaints but no one has replied can anyone help with a number for the complaints team or email address?

thanks

Re: NTL cant bill right
 

just added up the full cost of those services - family 19.50, Line rental 11, bb 17.99 and evenn 5.50 = 53.99. To get it to the price u were quoted it would mean a discount of 15.49 every month.....quick question was it sales or relations or cmc that offered this deal?

Re: NTL cant bill right
 

apparently was relations

Re: NTL cant bill right
 

ok what i would do if you havent already is speak to relation again to make sure that either the discounts gon on and stay on ..or if one of the agents there will manually credit them....

before you say anything about an agent manually crd..i do the same in cmc for issues like double line rental billing every month for a few customers so there are agnets in ntl:telewest who will take responsibility for accounts :D

Re: NTL cant bill right
 

thanks guys finally spoke to them after 40mins on hold yesterday have now signed up for 12months xltx with sports and movies wekkend calls and 2meg bb with v+ box and extra digi box upstairs for £50pm

Re: NTL cant bill right
 

glad u got it sorted :) nice price btw lol :D