Cable Forum - Arrrrrhhhhhhh Hardly any channels

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - Arrrrrhhhhhhh Hardly any channels (https://www.cableforum.uk/board/showthread.php?t=33605185)

Arrrrrhhhhhhh Hardly any channels

Hi there new to this so you might have to bear with me,
We had Cable TV and broadband installed on the 9th December and still only have a few channels and are paying for the select package.
We have called NTL every day since the 9th and on more than one occasion during the day.
We have been told at least 3 different times that we have been sent to level 2 and some one form there level 2 will ring us back and even that there 48 hour dead line is up this was a few days gone now.
I also rang last night twice (19/12/06) both times didn’t get through to anyone, and we only have mobiles so its costing a small fortune.
I called today from work and got through to someone to be told that there systems are down and cannot access our account details but he assured me that some one will call after 5:30 tonight which I don’t believe as being told this 3 times before.
Can anyone help me I’m going mad turned our cable box (Samsung smt-2100c) off and unplugged it so many times now but nothings working.
Also ive heard that haveing a net of lights on the window can effect the signal is this true?
Sadly missing so much Lost on sky one :disturbd:

Regards,

Aimee

Re: Arrrrrhhhhhhh Hardly any channels

Quote:

Originally Posted by XaimeeX (Post 34182979)

Hi there new to this so you might have to bear with me,
We had Cable TV and broadband installed on the 9th December and still only have a few channels and are paying for the select package.
We have called NTL every day since the 9th and on more than one occasion been told at least 3 different times that we have been sent to level 2 and some one form there will ring us back and even that there 48 hour dead line is up this was a few gone now as well rang last night twice both times didn’t get through to anyone, and we only have mobile so its costing a small fortune.
I called today from work and got through to someone to be told that there systems are down and cannot access our account details but he assured me that some one will call after 5:30 tonight which I don’t believe as being told this 3 times before.
Can anyone help me I’m going mad turned to box and unplugged it so many times now but nothings working.
Sadly missing so much Lost on sky one :disturbd:

Regards,

Aimee

:welcome: to the site. We maintain contacts within NTL who are very good at sorting these things out. If you PM me your Name, Address, account number and a contact telephone number, I'll refer you to them.