Unable to use Broadband Plus
 

Hi there,
I'm sure I registered for the free Broadband Plus when the email was sent out a while back but I can't access the web pages, it keeps on sending me to my account page.
I have tried logging in at the ntlworld main page but it still won't work.

Any ideas?

Many thanks. :)

Re: Unable to use Broadband Plus
 

Are you logging in with the email address of the account holder?

Re: Unable to use Broadband Plus
 

You need to go through the purchase Broadband Plus rigmarole to access it.
If you are on 4 or 10mb, it won't be billed (I was assured this week by CS)......

Re: Unable to use Broadband Plus
 

Yup, I am using the main account login details rather than any secondary email accounts.

I can't purchase the BB+, it tells me there are no additional purchases available.

Cheers anyways. :)