256 K Broadband
 

5 days with a 256k broadband (instead of 2MB).
And an answer message telling me it's only time to time.
Why 5 days (maybe more) and lies?

I'm used to have trouble once a week with the speed, this one is too much.
I wanted to upgrade my speed but no way, I have to go BT to get a reliable line.

I prefer to not speak about the TV, they come they move and 2 days after same trouble....
I bought a satellite kit.

Client is the king... of money, nothing else.

Copy of this message on other fora, to tell people how much good is the service with Telewest.
Ticket F000387810

Re: 256 K Broadband
 

How people working for that company is proud of what they do?
I will never be able to offer crap to people, simple question of dignity, somewhere...
In a way it's stealing money to make "decent" wages for slaves?
Tell me?
Or is it a racket? Simple abuse?
Easy to ignore reality for a few clients...

And don't tell me you are surprised... Stop lying.


Copy of this message on other fora, to tell people how much good is the service with Telewest.
The reference for your issue is 00387810. The problem currently is poor
SNR not utilisation.

Re: 256 K Broadband
 

Have you reported the problems you are having to faults?

If so what did they say?

Re: 256 K Broadband
 

That's all in SIX days!
And no way to have a BT line before new year, I'm stuck with no internet until January.

Download Speed: 597 kbps (74.6 KB/sec transfer rate)
Upload Speed: 119 kbps (14.9 KB/sec transfer rate)
MAx speed in six days, and no mail DL in the same time I surf.

Re: 256 K Broadband
 

OK
nice to have beeen here...

Seven days and still nothing done.
Telewest is a company of cons.
The client should be kept inform of the troubles, instead that nasty company is good only to ignore the client. Very professional. Change of the investor will change nothing, the staff is the same, paid to ignore the client.
Bye and good luck to all who stick with these thieves.

Re: 256 K Broadband
 

Staff? Are you of the incorrect assumption that this is an official NTL/TW/Virgin support forum? If so you are wrong. NTL etc staff do post here voluntarily to help, the team can also puch information through to NTL IF REQUESTED to do so by members with issues. Did you ask a team member for help?

Re: 256 K Broadband
 

Sorry after 7 days I am away from that company.
That's no way to do business.

Thanks and bye