Help
 

Not sure exactly where to post this but here I go:

Hello there, I have a problem and was wondering if any kind soul out there would help me resolve it.

Right, I'm on an NTL 2mb connection. It was working fine up until a few weeks ago when I turned it on and couldn't connect to the Internet. I tried the usual, turn the computer off, take out the power lead for a while, put back in, restart etc. but it still wouldn't work. So I took out the power lead of the modem several times when Local Area Connection 2 appeared and started working.

Now, I've figured out that when I turn the computer on it automatically connects to Local Area Connection 10, which doesn't work. The Downstream and Upstream buttons don't seem to flash on occasions when it's connected to this connecton, however 'Ready', 'USB' and 'Sync' are fine. It takes me sometimes 20 times of reconnecting the power lead before I can connect to Local Area Connection 2, and this is very frustrating.

I've been putting the Computer in Hibernate mode recently to maintain my connection but i need to install some updates and I know the internet won't be working the next time I log on.

Any help appreciated.

Re: Help
 

Do you have local area connections 1 through to 10?

This is very unusual as you should only have 1 or 2 on average.

The local area connection generally is your network card (Please experts, don't flame me I know there is a lot more to it than that)

Has somebody been trying to set other connections up for you?

I would 'hesitantly' advise that you check which is the live one (e.g. the network card) and remove all of the others.

Obviously if they are there for a specific reason I would leave them but I think we need to know more about your setup.

The other obvious question is have you changed/removed/installed anything two weeks ago? :)

Re: Help
 

Have you tried removing the device from your device manager listing and then rebooting, is it a built in ethernet port you are using? If the lights on the modem are locked on then removing the power lead from the modem is not the way to go. It looks like a pc hardware issue at the moment.

Re: Help
 

Nah it's a USB port. We tried installing an ethernet port a while ago but didn't have the right drivers and couldn't find anywhere to download them from. I thought LAC 10 was a bit weird but I've no idea why it is so. There's also the possibility it's just been renamed to 10 though i'm not not sure why it would be.

How do i check which is the 'live' one?

Oh and i was right, restarted the computer there and it took me about 8 attempts of removing and replacing the cable before Local Area Connection 2 connected :(

Re: Help
 

sounds like when it is hibernating the usb port isn't being activated again properly- hence no internet connection.

Best thing to do would be to get the ethernet connection all up and running properly- what make is your card? (or pc) and hopefully someone will be able to find the drivers for you.

Re: Help
 

Sounds like your modem's USB drivers are loading before your USB port drivers have initialised. The modem's drivers look for a connection which isn't there, so skip their initialisation.

Are you connected via a USB hub? If so, try connecting directly to a USB port on ur PC. If not, then try changing ports as this may just re-organise the startup order.

If this doesn't work, and the above is correct, then with your PC running, try unplugging the modem's USB lead then plugging it back in. This isn't ideal but is better than powering stuff down. However, as previous posts have indicated, the Ethernet connection would be better.

Re: Help
 

10 lan connections? why how? sounds like theres been a mess made by multi installing of the modem.
Do you not have ethernet?

Re: Help
 

This is one of the reasons why I don't like usb, every time you change the usb port it seems to confuse the drivers and they re-install.

I currently have 4 versions of my bloody laser printer installed, lol.

As with all the advice in this thread the very best way would be to address and rectify the issues you are having with your ethernet port and work through that.

Is the ethernet onboard or a seperate card?

Re: Help
 

LAN 10 is that not LAN 2 in binary ? :erm: :D

Yeah make sure you got the ethernet drivers for the ehternet card, then connect through that, more stable and slightly faster

ik

Re: Help
 

Emm i'm not really sure what the modem is called but

http://devhelp.ntl-server.com/resour...ynimg/im_3.jpg is what it looks like.

I have an ethernet port physically installed in the computer and a blue cable so any drivers would be very helpful.

Re: Help
 

What OS are you using?

Re: Help
 

XP.

Re: Help
 

every had the feeling your not getting listened too lol

please answer these questions
1 does your board have ethernet
2 if above answer is yes then ensure its enabled in network connections
3 are you capable of installing an ethernet card if the board does not have one
4 have you saved the ethernet cable that come with the board

if you answer yes to 1 2 and 4 then just plug the ethernet cable into the modem and pc reboot the modem then the pc job done
If you answered no to 1 2 and 4 and yes to 3 buy a card there less than a tenner
if you answered no to 3 then get someone who can to do it

This will resolve your problem

Re: Help
 

Totally.

Unsubtle subliminal advertising time...
use ethernet
use ethernet
use ethernet
use ethernet
...

Re: Help
 

dont make it wrong though ;)