Account Details
 

Hello Everyone

I was recently told by an NTL customer service type person that I am entitled to a full history of my dealings with them upon application to the following address:

NTL House
Po Box 50
Wivenshaw
Manchester
M22 0BA

Does anyone know if the information I was given is correct? I ask because I made my request a couple of weeks ago and haven't yet received the relevant details or any indication that they're dealing with it.

Apologies if this information is provided elsewhere on the site. Hope someone can help.

Re: Account Details
 

Did you enclose a cheque for £10.00?

Re: Account Details
 

It's actually spelt "Wythenshawe" ;)

Re: Account Details
 

The lady didn't tell me I had to send any money.

It occurs to me now that I didn't provide a contact e-mail or phone number in the letter, but maybe they could have sourced those details from somewhere ?

So can I get the details that I want if I send a tenner?

Maybe I'd better start again...

Re: Account Details
 

I'm almost sure that the address for data requests is somewhere else, not Wythenshawe... my alzheimers is kicking in again :erm:

Re: Account Details
 

You need to state that you are making the request (a Subject Access Request) under the terms of the Data Protection Act 1998. Advise them that you have enclosed a cheque (or PO) for £10.00 as the statutory fee in respect of same and that you would appreciate their timely compliance with the aforementioned Act.

As for your contact details - NTL staff may be many things but mindreaders they are not.

Address your letter (recorded delivery) to:

The Data Controller
NTL Group Limited
NTL House
Bartley wood Business Park
Hook
Hampshire
RG27 9UP

Re: Account Details
 

OK. Thanks very much for your help!

Re: Account Details
 

I suppose, theoretically, they could look up the contact details, but may not as this may violate the DPA..

Re: Account Details
 

Sorry, I was being facetious - they do provide me with my telephone and email, after all. Obviously I did provide a contact address!

Anyway, thanks to everyone for the advice.

Re: Account Details
 

If he's included his account no. and signed it I can't see why it would.

Saying that Ntl are notoriously tardy over SARs. You really have to badger them.

Re: Account Details
 

Hi everyone.

I sent off my request, following all the advice above, on the 8th December last year. It was received on the 13/12/2006 and the cheque was cashed on 27/12/06. No response as of yesterday (I believe the DPA states that I should receive a response within 20 days) so I rang up to enquire. After an hour of being put on hold and hung up on I was given the information that I'd sent it to the wrong address. It should have gone to:

NCB
Crawley Court
Winchester
Hampshire
SO21 2QA

I think it's quite extraordinary that my cheque was cashed (and credited to my account, apparently), but I received no feedback to tell me that my request was not being dealt with because I should have sent it elsewhere.

I need my personal information in order to effectively pursue a complaint against NTL and have been advised that I will need to do this within 90 days in order for my claim to be assessed by the ombudsman. I'm starting to wonder if this is a deliberate policy decision by NTL to make it difficult to complain.

Sorry if I sound like I'm ranting, but I'm really quite annoyed.

Re: Account Details
 

Give the ICO a call on 01625 54 57 45 and talk to them they will give you the advice you need to get this sorted mate. :)

You may even be able to make a complaint straight away as they have cashed the cheque and not contacted you back. :)

Re: Account Details
 

Thanks a lot for that. Will give it a try..