How installation works - No NTL sockets in my house
 

Hi, I am moving home and the new house doesnt have any NTL cable sockets in there, only bt ones. On the NTL website is says I can get cable for my house.

The reason I am wondering about this is that I dont want to be charged for installation if they have to run a cable into the house, etc. Would anyone know what the process was ?


Also we have spoken to the owner of the house and he says its fine and we can get ntl as it runs through the bt plugs, all is needed is the engineer to install the ntl plug sockets. Is this correct ?


Also we would need two sockets in the house , 1 for the cable tv downstairs and 1 for the cable internet upstairs, Is this charged for extra ?


There are bt phone sockets in every room, as well as tv antenna phone sockets already in each room. are these used to put cable in ?



Thanks for any help u can give me,


Nizmo

Re: How installation works - No NTL sockets in my house
 

They will install everything themselves, even right down to RG11 or RG6 cable from the green cabinet, underground to your house. They will then split the cable into whatever points you are going to need. So, for the phone, they will fit there own socket, and with broadband they will spliut the cable and add it to the end of that. It shouldn't cause any problems at all, and is very tidy.

Your broadband doesn't come through a standard phone socket with NTL:TW, it comes direct from the cable itself ;)

Re: How installation works - No NTL sockets in my house
 

Thanks for your reply,

so it should all be fine and I will not be charged for the installation at all ? what about the extra socket that I will need in the upstairs bedroom ?

Would anything need to be dug up ? or is there space already underground where cables will be fed ?

Thanks again

Re: How installation works - No NTL sockets in my house
 

There's already space underground, they simply push a cable through and all is well :)

Usually they ask where you want things installed, so the upstairs socket should be fine :) As long as it's nowhere silly like in the loft or over the roof they're normally really good with socket placements :)

Re: How installation works - No NTL sockets in my house
 

Thank you very much for the help, seems Ive been worring about nothing ! :)

Re: How installation works - No NTL sockets in my house
 

Indeed :) Also, welcome to the forum :D

Re: How installation works - No NTL sockets in my house
 

NTL used some of the wires in my BT socket and just installed theirs next to it.

Re: How installation works - No NTL sockets in my house
 

If it is a rented property and hasn't had any ntl services before then it may needed written permission from the landlord (ie wayleave forms to be signed)

Re: How installation works - No NTL sockets in my house
 

Would these forms need to be organised before the installation guys comes , so he can see it ?

Re: How installation works - No NTL sockets in my house
 

Yep, wayleave needs to be arranged before the install can occur. Did you mention to NTL that you rent?

Re: How installation works - No NTL sockets in my house
 

Just don't tell them :)

Re: How installation works - No NTL sockets in my house
 

Thats what I thought,

and no, we havent mentioned to ntl that we rent

Re: How installation works - No NTL sockets in my house
 

well, don't come moaning here if the crew won't install on the day cos it might need permission ;) I've seen it plenty of times cos that particular job used to be mine....... ntl have a requirement to ensure that they are legally entitled to install in someones property and if it's not yours to give the permission then who knows what will happen !!

Re: How installation works - No NTL sockets in my house
 

Our house is rented, Telewest installed here no problem. Then again, quite a lot of the houses round here are owned by the same guy, and quite a few have TW installed... So maybe they go on that as well?

Re: How installation works - No NTL sockets in my house
 

Ntl never asked us for it here or from my other half in his old flat. :shrug: