Two ntl TV Issues...
 

Firstly, I'm farily new to ntl TV as i've only had in for about a month. I live in the Cambridge area, and today noticed something about my NTL TV service.

For the entire day Channel 5's new channels Five Life & Five US, have been intermittent. It works for abit, (maybe a minute if i'm lucky) then picture and sound goes off. This only seems to be on Five Life & Five US, as all other channels were fine. When calling ntl, they did mention people in the Cambridge area with a postcode of CB4, may experience problems. However, i'm in the CB1 area. When i spoke to a CS agent, i was told to check the Scart lead. 1stly, why would it be the scart, when ALL other channels are shown with NO interuptions? Also when Five Life & Five US go blank, and i press the "TV" button the Mini Guide appears, so the singal is getting from the box to the TV perfectly.
I tried checking the Event Log on the box and noticed two entries from this morning, both with "Cannot lock to..." (or something you that effect). Could this be a possible cause? After later examination i've noticed i've been getting this for a few days now.

Next, has anyone been watching the Tottenham footie match on itv 4 this evening? Is it just me or so the lines on the pitch look very jagged? Later during the half time interval, i also noticed that the edges of some people's jackets were also really jagged? If this ntl or itv?

Thank in advance. I'd really appreciate you help.
RileyM

Re: Two ntl TV Issues...
 

Doing the same here been on and off all night .:confused:

Re: Two ntl TV Issues...
 

At least now i know it ISN'T the scart as customer services told me to check.

Re: Two ntl TV Issues...
 

Do you have a Pace box with the TV format set to "4:3 letterbox"? If so, change it to "4:3 normal" and the problem will (mostly) go away. Some channels, such as itv4, use a low video resolution that the Pace boxes don't handle well in letterbox mode.

Re: Two ntl TV Issues...
 

Oh ok. Thanks for that. So is this problem only one Pace boxes? Also, does it happen in 16:9 mode as well?

~RileyM

Re: Two ntl TV Issues...
 

Only Pace boxes in 4:3 letterbox. In fact only the older Pace boxes. The 4000 and 4010 don't do it.

Re: Two ntl TV Issues...
 

It appears as if all the ITV channels (apart from ITV 1) suffer from this, i also noticed it on Sky Two.

I have a new Pace STB (only installed about a month ago), i think its a 4001:confused:

Why do ntl broadcast these channels in resolutions that there STBs cant handle properly? Or is it a case of they are just broadcast in the same resolution as they are received from the broadcasters?

~RileyM

Re: Two ntl TV Issues...
 

Yes.

Just set your box to "4:3 normal" instead of the hideous screen-area-wasting "4:3 letterbox" and it'll be fine.