[Merged] Install nightmare, billing etc
 

I'm getting ntl 10mb installed tomorrow, and today i received my confirmation of direct debit. Thats all well and good... except i got TWO letters, each with different account numbers...

So i call the billing desk, got through to an Indian lady that i could barely understand or hear..... who told me that one of the accounts wasn't active, but she'd pass me through to customer services, to check.

So i speak to customer services, get through to what sounded like a 14yr old girl! Who promptly passed me over to the cancellations department, not even giving me a chance to reply!

Then i get through to cancellations, and was then told that "to have more than one account number is normal". To which i replied "yeah maybe so, but i've only signed up for broadband... no other services..."

Then there was silence, and i was put on hold for a further 10 mins, then he said "oh yes there was an error, 2 accounts were created, but i've cancelled one now" ........

GREAT START!

I'm suddenly not looking forward to my installation tomorrow as much as i was before :(

Ohh and I'll make a prediction now, that i wont get my £10 discount for ordering online, and ill have to make another phone call in a few weeks time...!

Re: Install is tomorrow - billing already cocked up!
 

Oh dear. I await your next post that they cancelled the wrong account :disturbed:

Re: Install is tomorrow - billing already cocked up!
 

That happend to me because it ordered on line and they messed it up and did not turn up then they did a new account and they sorted the problem now i get 10mb BB & telephone for £24.99 :) :)


---------- Post added at 14:56 ---------- Previous post was at 14:54 ----------

I was going to say that if it was me that would happen to me and they would not turn up tomorrow:Yikes: , I would phone and check they are coming tomorrow:erm: ,

Re: Install is tomorrow - billing already cocked up!
 

They'll probably only lie anyway - they did to me :erm:

Re: Install is tomorrow - billing already cocked up!
 

lol well i'll soon find out!

Really have low expectations for tomorrow now :(

---------- Post added at 22:43 ---------- Previous post was at 20:55 ----------

OK I AM NOW F***ING FUMING.

I just checked my phone, and i had several missed calls, and a txt, from the lady who called me from ntl after i placed the internet order.

Apparantly... YES RS100 & Rob C, you were 100% right!!!!!!!!

So there's a good chance that i wont have it installed tomorrow.

Jesus christ.... i haven't even had the service installed yet and im already extremely p***ed off.

Re: Install is tomorrow - billing already cocked up!
 

Have you rang them to make sure?

Re: Install is tomorrow - billing already cocked up!
 

Yes, i called her back, and she said that the order she put through for me, had been canceled. What i dont understand is, why the f**k am i getting calls from people, who are completing orders for me AS WELL as the order that i placed online....

Jesus christ i'm so angry right now.

Re: Install is tomorrow - billing already cocked up!
 

So what about the account that wasn't cancelled?

Re: Install is tomorrow - billing already cocked up!
 

All the same crap happend to me about 4 weeks ago then i had to wait 13 days for another date,:mad:

Now tomorrow you will spend most of the day tomorrow waiting for a white van to turn up,:mad:

Re: Install is tomorrow - billing already cocked up!
 

Any sign of them yet:confused: :confused: :confused:

Re: Install is tomorrow - billing already cocked up!
 

Not looking good....

Re: Install is tomorrow - billing already cocked up!
 

I'm guessing that your install never happened today.

Re: Install is tomorrow - billing already cocked up!
 

Anyone heard from Pooper yet?

Re: Install is tomorrow - billing already cocked up!
 

did they come??????

Re: Install is tomorrow - billing already cocked up!
 

Too much suspense now! lol