5 channel bypass refused supply never mind fit
 

I have just had a samsung box fitted with the base pack by ntl. As I get a extremely unwatchable picture from by flats roof top areial. I asked if they could fit a bypass filter but this was refused point blank, even though I had asked customer serviceswhen I ordered this and was told that would be ok just remind the engineer when he arrived. So I can only watch and tape the same programme even the big 5, not much use in a digital age. Is there anything I can do to get hold of this filter. Suggestions would be very much appreciated.

Re: 5 channel bypass refused supply never mind fit
 

I am not certain, but it may be that engineers are no longer fitting new bypasses as NTL plan to turn of the analogue signal in 2007.

Re: 5 channel bypass refused supply never mind fit
 

I know they are not keen on doing it anymore because of the analogue switch off, but if you have asked for it specifically, then you should have got it, ring 150 and ask about it, as it was promised to you, they may even put one in the post to you!

Re: 5 channel bypass refused supply never mind fit
 

The installers do not fit them unless you have had the service with your other set top box .Like for like :)

Re: 5 channel bypass refused supply never mind fit
 

hopeless just spent an hour getting asked asked the same questions then told i'd need the box changed and passed to customer service and back to faults. they just won't answer the question, any help as to where to go with this next? as its driving me nuts.:( :( :( :(

Re: 5 channel bypass refused supply never mind fit
 

JWT

Just pm'd you with some details, forgot to say it cost me a fiver inc postage.

Re: 5 channel bypass refused supply never mind fit
 

Hi, just did a search on ebay no luck, does anyone know of a source for the NTL BYP 2100 bypass filter by any small chance. Thanks

Re: 5 channel bypass refused supply never mind fit
 

Try Maplin.co.uk QQ69A 2 Way F Splitter £4.99
Ken W

Re: 5 channel bypass refused supply never mind fit
 

Not really a good idea.

Re: 5 channel bypass refused supply never mind fit
 

The one the ntl installer fitted for me was QAMTEX VQ1002 which is a simular spoec to the Maplin one, checking on ebay http://cgi.ebay.com/NTL-2-WAY-CABLE-...QQcmdZViewItem

Ken W

Re: 5 channel bypass refused supply never mind fit
 

The installer should not have fitted the 2 way splitter, please do not encourage the use of these, as they cause issues on the network when used in this way.

Re: 5 channel bypass refused supply never mind fit
 

As sollp has sais by doing this you cause problems for you and others in your street if not done properly.Ntl instalers should not do this :mad: I understand that it is anoying that you can not get this service thats why the stb boxes do not have this function on them if you had it before with you other box then he sould have fitted you one .The council in this area is upgrading the aerials in the flats for the digital switch off try contacting the council or housing company:)