Switching down from 2MB to 1MB
 

Has anyone done this? I'm sure I'd be happy enough saving £15 per month and still getting faster service than I used to have. How simple is it to do? And if I find I'm busting the usage limit (which I doubt) how easy to switch back again?
Paul Graber

Re: Switching down from 2MB to 1MB
 

:welcome: to cableforum, you can switch over to other speeds but remember you must keep it for a minimum of 30 days.

Re: Switching down from 2MB to 1MB
 

Hi Paul and :welcome: to Cableforum.

The difference in price is only £8, not £15 (£17.99 against £24.99) unless you are thinking of trying to get the 1Mb new customer £9.99 deal. You have to speak to customer services to downgrade a package but can upgrade online. You have to have the new package for a month before being able to switch again.

Re: Switching down from 2MB to 1MB
 

Also bear in mind that the 1Mbps service has a 3GByte per month usage allowance whereas, for the 2Mbps service, it's 30Gbytes.

http://www.home.ntl.com/icat/broadband

Re: Switching down from 2MB to 1MB
 

That's annoying, didn't know there were usage allowances:(
Not sure what broadband I'm on, all i know is it cuts out quite a bit.

Only reason we went for NTL rather than BT (other BT being plain annoying) is because we thought there were no usage limits.

Re: Switching down from 2MB to 1MB
 

Usage limits were only recently introduced, and AFAIK at the moment are still soft limits with no action taken unless you always exceeding them.

If your connection is dropping out regularly, call the support line. It may be some thing simple like a signal problem, but make sure you call them when you are by your PC/modem and the connection is out at the time.

Re: Switching down from 2MB to 1MB
 

NTL Freedom ADSL which you are on is £17.99 per month for 512kbps with a 3Gb per month usage allowance and a 12 month contract if you read the NTL site. However it is interesting to see that the site takes you to a page giving you the option to sign up with Virgin for £3 per month less and only a 1 month contract. https://secure.ntlfreedom.com/broadband_512k.aspx