Connection problem STEAM/McAFEE
 

Hi,
I hope somebody can help me. I'm having problems with software on my PC not being able to find a connection to the Internet. At first I thought it was my McAfee Firewall but I've uninstalled and the same problem occurs.
This problem occurs when I try and register certain programs online. When I tried registering McAfee Security Suite, it couldn't find a connection. When I try and register Steam so I can decrypt my Half Life 2 game, it can't connect to the internet. Whats strange is I could register HalfLife 2 with Vivendi no problem at all. This is getting hugely frustrating as I am not very technical and don't know much about these things :mad: .

My Internet connection is fine. I am using the 1mb NTL broadband service which hasn't given me any problems so far.
Operating system: Windows XP (pro I think)

Has anybody suffered this same problem? I'd appreciate anyhelp you can offer.
thanks in advance,
Nathan

Re: Connection problem STEAM/McAFEE
 

:welcome: to Cable Forum :D

I'd be surprised if this is an ntl boradband issue, more something to do with your own computer setup.

Have a look at your Win XP security centre settings (check in control panel). Is the windowws firewall on. If so disable it and see if there is any difference.

I assume you are connecting direct to your modem / STB (no router). USB or ethernet. Check your ethernet drivers are current, windows is fully patched (windows update), etc.

Re: Connection problem STEAM/McAFEE
 

To find out what version your using just go to start >>>> Run and type winver

Re: Connection problem STEAM/McAFEE
 

Hi and thanks for the welcome :) ,

I've tried connecting/registering these programs with the McAfee Firewall removed and the windows firewall turned off but unfortunately it doesn't seem to make any difference. I may have a hardware firewall with my motherboard. I'll have to check this.
My XP is updated with all of the relevant files. I connect direct to modem with no router through ethernet - I'm not exactlly sure how to update ethernet drivers. I'll have to look into that too.

Cheers,
Nathan

Re: Connection problem STEAM/McAFEE
 

Hello again,
Just to let you know, it seems I have this working. Steam is updating itself. I'm certain when I re-install McAfee, it will be able to update itself too.

It turns out that I had a hardware firewall pre-installed on my machine which I was unaware of. When I manually entered 'steam' as a program to allow access to the internet it worked.

Please feel free to delete this thread. Sorry to have troubled you.

For future reference if anyone has a similar problem: I have an ASUS A8N-SLI pci-E nforce 4 motherboard with a Forceware Firewall.

thanks for your help,
Nathan

Re: Connection problem STEAM/McAFEE
 

Thanks for letting us know you've sorted it.

Threads like this are always left available as the knowledgebase built up can one day help someone else too.

Re: Connection problem STEAM/McAFEE
 

Glad you got it sorted in the end :tu:

I doubt it's likely that the thread will be deleted, hoepfully the next time someone has the same problem as you they will be able to solve it thanks to the solution you just posted. Nice one :tu:

Helping people (for whatever reason) is mainly what drives this Forum forward, and I'm sure that none of the people who helped you felt that you had troubled them in any way :)

Hope to see you around here more often.

<Edit: Beaten to it again :rolleyes: >

Re: Connection problem STEAM/McAFEE
 

I'll second that, you'll find there are a lot of helpful people here who go out of their way to assist you. I'm a 39 year old with no particular interest in computers, I just want mine to work and folks here have helped me out no end. It's a great board and I for one am very grateful for the help and advice I've received.