Help! - Problem Re-instating Digital TV
 

Hi - Any suggestions please?

Have a new replacement Pace STB but cannot receive the additional subscribed channels, i.e. Family Pack / Sports. NTL have new Box & Smartcard No's but still no joy. (Card Status - please wait)

Any pointers to the problem / possible solutions would be greatly appreciated.

Thanks, Billy.

Re: Help! - Problem Re-instating Digital TV
 

:welcome: Billy to Cable Forum :D

Make sure you fully power down (unplug at the mains), for say five minutes. During that time, take the card out, wipe it on a clean dry cloth, put it back in. Repower and give it a while to sort itself. It may then download.

It's a good chance that ntl haven't sent the signal or recorded the replacement STB properly. If it wont reboot properly, phone NTL in the morning. Their faults are open Sundays now :)

Re: Help! - Problem Re-instating Digital TV
 

Thanks for your welcome/help. Unfortunately still does not work properly (not subscribed screen appears when selecting additional channels). Will speak to NTL again but I seem to be getting no where - they changed my STB because of this problem and it has not made any difference. Like you say, probably something wrong with the registration!

Re: Help! - Problem Re-instating Digital TV
 

Definately sounds to me like it hasnt been paired properly and "hit". Give CS a ring and they should be able to sort this out for ya.