ntl retentions number
 

Could someone please give the retentions number for ntl? They've cocked up again. After telling me that they would give me 2mb BB for £17 per month, they have charged me £24.99! Grrrrrr. When are they going to get their house in order?

Re: ntl retentions number
 

You just need to speak to the Billing Dept.

Dial 150 from your ntl phone, or ring 0800 052 2000.

Re: ntl retentions number
 

When and why did they tell you that?

Re: ntl retentions number
 

0800 052 0243

Re: ntl retentions number
 

I would guess the OP threatened to leave, & 'someone' told him they would only charge him £17.99 for his 2Mb BB.

I would guess that the old CS-BSâ ¾Ãƒâ€šÃ‚¢ has occured, & there's no record of that offer being made. :rolleyes:

Re: ntl retentions number
 

Good ol NTL lack of communication :( Wonder if that will change at the end of the month?

Re: ntl retentions number
 

Paul-it hasn't changed in the last 7 or 8 years, why would it now? :shrug:

Re: ntl retentions number
 

Sorry but I take umbridge at the "old CS-BS", if retentions made the offer then thats nothing to do with Customer Services, kindly please have a dig at retentions ;) :D :D :D

Re: ntl retentions number
 

Can any one tell me why 150 is dead from my phone and has been for a while?

Re: ntl retentions number
 

thanks.
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because I told them that a rival operator (Supanet) were offering BB 2mb for that price, so they let me have it too. But they forgot to tell the billings department so they've charged me the full £24.99. However I spoke to someone today ( and I've got his name and extension) who said that they woud adjust it and give me a month free. So. hopefully, that will be the case.

Re: ntl retentions number
 

The old short codes (150, 1503, 151, etc.) are being withdrawn. 0800 052 2000 is the same number for everybody!

Re: ntl retentions number
 

Ok thanks :)

Re: ntl retentions number
 

Interesting are NTL planning on informing customers since I certianly wasnt made aware. Also what is the reasoning for this 150 is quite common amongst providers as a easy form of access.

Re: ntl retentions number
 

The bills have only had the 0800 number for a number of months now. In my experience the numbers you can call for providers varies a bit.

Still I would have prefered if they had kept 150 to have some parity with BT's customer service number.

Re: ntl retentions number
 

Not exactly like for like though is it?
But for the service level equivalent to NTL
Not exactly the same package as Supanet give you a lower bandwidth allowance but you see what I mean. Good work getting the cost reduction though.