E-mail password works in browser but not Outlook
 

Any explanations as to why this could be?

I can log on to my NTL mail through the web no problem.

However, if I try with Outlook it won't have it.

Please help.

Thanks very much.

Re: E-mail password works in browser but not Outlook
 

you need the imap, not pop, connection to your ntl mailbox for outlook to work, as far as I know - I can't remember the link, though??

Re: E-mail password works in browser but not Outlook
 

Nope. Outlook works with the pop connection.

Are you accessing the main account email address?

ie: youraccountname@ntlworld.com?

If so then there's no reason why the password shouldn't work (well, none that I know of anyway).

Just remember that when you put the details into Outlook you only put in the bit before the @ in the username box. So, in the example above, you would put yourusername into the account name box, not yourusername@ntlworld.com.

Re: E-mail password works in browser but not Outlook
 

Also, and apologies for being obvious, you are using pop.ntlworld.com, right?
If it's still not working, what is the exact error message (i.e. does it actually say the password was rejected?)

Re: E-mail password works in browser but not Outlook
 

I was using @ntlworld.com.

I can't believe it! I sent a snapshot of it working to myself to use to set it up and still I got it wrong.

It's because all the e-mail accounts at work use the whole address.

Cheers everyone but obviously thanks to Raistlin.