Novatech Reselling faulty goods
 

This is my story of buying stuff from novatech.

Last week I had two separate wireless networks to install.

Network one was installed on Monday and consisted of the following kit brought from novatech.

1 Linksys Router
1 belking 54g PCI Card

The PCI Card was faulty, kept dropping signal so I took it back queued for an hour in returns, got a cash refund and went to the sales desk and purchased a Linksys PCI card.

Great Wireless network one installed customer happy.

I then return to novatech and purchase the following kit for my second wireless install:

1 Linksys Router
1 Linksys PCI 54 g card
1 Linksys PCMCIA Card.

All goes well but the PCI Card will not work on the Media Centre PC, looking on the web this is a common problem with this card with lots of different work arounds, as this is a rush job, quickest option is to return the card and get a different brand, so I go for another Belkin card.

Get this to the customers go to install it but something seems amiss, The same thing happens signal keeps dropping etc.. So I check the mac address on the card, its exactly the same card I had returned earlier on in the week. Even the packaging had the same marks on it.

But I had had a refund on the Linksys card I had returned and had purchased the Belkin card as a brand new item, yet it was second hand and faulty.

My gripe is Im going to have to spend another hour in the returns queue to get it replaced/refunded.... this is shocking and surly it is illegal to resell second hand items as brand new.....

Re: Novatech Reselling faulty goods
 

Don't return it just yet. Call up trading standards. and lodge it with them.

What they are doing is illegal (Assuming it wasn't just a one off error. Occaisonally somebody will want something, you check in the backroom where someone left a faulty boxed item and you resell it by mistake).

Re: Novatech Reselling faulty goods
 

It happens with pretty much all online retailers, overclockers.co.uk are famous for doing this sort of thing.

Re: Novatech Reselling faulty goods
 

Amazon do it to!

Re: Novatech Reselling faulty goods
 

...and PC World too - only, they got caught :D

http://www.channelregister.co.uk/200...puters_as_new/

Re: Novatech Reselling faulty goods
 

im just bloomin angry... grrrr
__________________

it takes hours to sort out

Re: Novatech Reselling faulty goods
 

I am wondering though, if retailers are allowed to re-certify 'faulty' goods as working, like the manufacturers do.

A lot of stuff that gets sent back isn't always broken. For example the problem with the wireless card could be coincidental interference. Manufacturers re-test it, and if it is working fine, they clean it up and rebox it and re-sell it. Its legal. It is only classed as reconditioned if parts had to be replaced because they were faulty.

Re: Novatech Reselling faulty goods
 

That's what I thought. I imagine some stuff gets sent back because it is incompatible with other components/quirks of the OS as well. I would imagine retailers being allowed to resell these?

Re: Novatech Reselling faulty goods
 

I thhought it was only the manufcturers who were allowed to do that, although i understnd there is always going to be wrong returns.. this card really is buggered..

Re: Novatech Reselling faulty goods
 

Argos do this too.... at one of their Bristol branches, you used to be able to see the guys in the warehouse-section of the store re-wrapping stuff up to be sold back to customers.

Re: Novatech Reselling faulty goods
 

I also can state BnQ did this also to my parents regarding a strimmer, simiar story to yourself, they are with trading standards over it.