BY unhappiness
 

Hi there I recently signed up to the Telewest Package for TV, Phone and Broadband (may 9th). I was previously on BT Broadband and i asked the sales person who was trying to sell me the package, what the differences between the two 1meg services were. He told me they were identical.
I now have all the services installed and my downloading is fine but i discover to my horror that it is on 128k upload in the Modem config, not 256k as the sales person advised. This makes it next to useless for my online gaming (counter strike: source) which is a major reason i have broadband. I can only ping under 50 on a few UK servers whereas with 256K upload on BT i had thousands pinging under 50.
I have spoke to telewest technical support and they have tried moving me to a different URB (is that the term) server but it hasnt helped. I am in Liverpool and have been told they are upgrading their servers or something but that seemed very much like a fob off.
I have lodged a complaint with Telewest about the sales rep. So will see what comes of that.

Anyone who works for BY, is there any immediate plans to up the speed to 256K for the 1mb connection? if not then am i able to keep the cable phone and tv but let another provider give me my internet, would that work?

Many thanks

Jonathan Daly

Re: BY unhappiness
 

posting the same thing twice will not help you

http://www.cableforum.co.uk/board/sh...ad.php?t=28774

Re: BY unhappiness
 

apologies i wasnt entirely sure which forum it should go in.

If a mod could remove it form the inappropriate forum then that would be cool

Re: BY unhappiness
 

People in the sales department will tell you what you want to hear, their job is to sell u a product thats always the best thing to remember.

As for your high pings its probably not todo with the upload speed more todo with high utilization in your area which is a common problem in large urban areas, moving you to a different upstream channel (which is probably what they tried todo) can sometimes fix this but is often only a tempory problem. I would imagine Blueyonder are currently awaiting upgraded equipment to arrive in your area which should reduce the ping to about 20-30ms.

Re: BY unhappiness
 

thanks very much for the advice and apologies for posting twice once again

Re: BY unhappiness
 

Done. :welcome: to the forum, by the way.

Re: BY unhappiness
 

Have you checked your pc for spyware etc or using and p2p programs ???

These will affect your ping . I have the 512k Service(was 256k) and am pinging between 15 and 30 on most uk severs (cs1.6 though)

Mark

Re: BY unhappiness
 

yeah thats what the tech support guys who came round said it looked like i had outgoing spyware that was using a tenth of my already meager upload bandwidth. i cant find anything though scanning with avast, adaware, spybot or Microsfots own.


This i will do a hi jack this log n post it on a site n see if anyone can see anythign that shouldnt be there

Re: BY unhappiness
 

Counter Strike Source certainly does not require 256k upload to work properly, tons of players all over play with 128k upload quite happily.

If you were maxing the upload you'd be seeing packet loss as well.

Sure you aren't running your rate too high? You're aware that most servers don't really support a rate beyond maybe 10000?

Also your local area might be a little oversubscribed, loads of reasons. Phone support and ask them to check it out for you.

Again 128k upload is ample to play games, it's not the width of your upload that's causing you problems but the latency.

Re: BY unhappiness
 

Hey there,

I am new to these boards, but i think i can help the OP ( original Poster ).

I play Counter-Stike and and CS:S ( CS for 4 years ) and i have BY 1mb, ( used to have 512k so this is where i can help ). Rate usage of CS / CS:S servers can vary, some set minrates others leave it to the client side to determine. In my opinion, with BY 512k / 128k you should be using "rate 20000", "cl_updaterate 101" and "cl_cmdrate 101" for your connection type. When in CS:S, do /net_graph 3 and you will see on the bottom left of the screen a net graph of your connection to that server. Will also show choke and loss, and if u can, you want these numbers both to be 0. If you do get choke / loss, reduce the rates, i.e "rate 18000", "cl_updaterate 80" and "cl_cmdrate 80" and so on.

With BY 1mb i also have 128k upload speed, and i ping Dustworld servers at 20 / 30 and other servers at around 40 / 50. This is normal and its not bad.

If you need further help, post again, maybe with ur email and ill see what i can do.

Re: BY unhappiness
 

Mazimba,

First of all - :welcome: to Cable Forum.

Secondly - Great first post :tu:

Re: BY unhappiness
 

Thank you, :) and let me elaborate on my first post as reading it back i didnt include some things.

Console commands are paramount in games like CS and CS:S, and to have access to the console, right click on steam > Play Games > right click on CS:S > Properties > Launch Options and type in there -console and apply and ok it.

Now, start CS:S, then click the ` key ( known as tilde ) and below the escape key on most if not all keyboards. then type my previous commands. However, if your config.cfg is "read only" any changes here will be lost if you restart the game. So... with that in mind you need to get to your config.cfg which you should know where it is.

Hope this sorts your connection out.

Re: BY unhappiness
 

I'd be very careful that rate is actually too high for the connection and you'd be living on borrowed bandwidth a bit. Theoretically, etc, 128kbit/s is good for 16000 bytes/second, and in practise perhaps 15000. Rate is in bytes/second is it not?