Lost Basic Package
 

:mad: New to forum, Have got pace box, not sure of model, Only upgraded from analog to Digital 2 weeks ago, Had analogue for years with no problems. Have now lost all basic package on digital. Phoned 3 times, different people, Have resent data to card, resent software to box, but not solved problem. Have powered down, wiped card, and still get the message UNSUBSCIBED CHANNEL, when i want to watch Chanel 5, Sky one ETC. Picture freezes and i have had to reset box, sound went off approx every 10 seconds. Please help

Re: Lost Basic Package
 

i'd love to help, but i've been in a similar situation for weeks now :shrug:

:welcome: to the site, hopefully someone else can be a bit more helpful than i...

Re: Lost Basic Package
 

hi and welcome to nthell sounds like a box fault get to them and get replacement

Re: Lost Basic Package
 

Re: Lost Basic Package
 

Just to update you all.

Phoned Call centre on monday. Engineer came out on tuesday Replaced STB and also said that whoever installed the STB 2 weeks ago did not complete the call and inform the call centre so the box could be registered on the system. All working now no issues.

Do not fully understand what was supposed to happen but it now works.