Originally Posted by monkeybreath

uninstall it....

use the following method:

1. Bring up the Task Manager [press CTRL, ALT and DELETE at the same time]
End task on Motive related processes:
MotiveSB.exe
MotiveBrowser.exe
MOTIVE~1.EXE
mad.exe

2. You are then ready to Right click on the broadband medic icon in the Task tray, by the clock, and select Close.

3. Click on Start > Run > type the following %temp% press OK
Select the ntl folder that appears in the temp folder, Right click and delete.

4. Go to the †˜Common Filesââ‚ƚ¬Ã¢â€žÂ¢ folder by opening Windows Explorer (Press Windows key and the †˜Eââ ‚¬â„Ã⠀šÃ‚¢) or Double click †˜My Computerââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢, then go the C: drive, Program files, expand the Common files and look for the Motive folder. Right click and select delete.

5. Go to Start > Settings > Control Panel > Add Remove Programs > Remove broadband medic

This will make sure it unistalls properly :)

Originally Posted by Dougie

Just had my STB swopped for a SACM. Oh what fun that was, getting the SACM to work! Still, it only took about 9 hours.

Originally Posted by Graham

Count yourself lucky, it took me about 15 hours!

When I went through the installer program it asked for my first name, surname, PIN and phone number, then said that there was an internal error that meant the installer couldn't complete, but there wasn't a "Back" button to let you re-input the data, meaning you had to go through the whole process again!

Eventually after several tries I attempted to phone CS only to find they'd all gone home :mad:

It wasn't until the next day that I could phone up the BB fault line, only to be told I needed a new PIN. So I phoned up CS who gave me a new PIN but it didn't work, so they said I had to phone BB technical support!

Eventually I got someone who knew what they were talking about and got the thing running, but it was more than a bit of a hassle!

Still, the one good thing is that because I didn't finish the install from the CD it means I don't have BB medic playing silly buggers on my system...!