Ntl Modem, Slow Speeds - Help !!!
 

hi, can anyone help,

i have the silver ntl home, stand alone cable modem. I have this running through a belkin 5 port router.

at least every other day, i have to re-start the cable modem as the speed gradually grinds to a hault.

upon rebooting the modem, i am back to my full 2mb d/l speed, but within 48 hours i am waiting 10 seconds to open google again.

adding this problem to the fact that interactive has not worked on my tv for over a year, my blood pressure is rising by the day !!!!

can anyone help, or does anyone else have a samilar problem ? :angel:

Re: Ntl Modem, Slow Speeds - Help !!!
 

Report it to NTL tech support and get it fixed. If interactive is not working on your TV, then the cable modem will likely have problems too. So concentrate on getting Interactive TV fixed first.

Re: Ntl Modem, Slow Speeds - Help !!!
 

if you want to PM me the mac address from the modem i will have a look at what is going on

Re: Ntl Modem, Slow Speeds - Help !!!
 

hi and :welcome: to the site , take up monkeybreaths offer , if you want to check that he is an ntl staffer then pm a mod :tu: :)

Re: Ntl Modem, Slow Speeds - Help !!!
 

hi there,


sorry i don't have yahoo messenger, i have displayed my details below.

LAN MAC Address:
00-30-BD-19-5D-7D
WAN MAC Address:
00-30-BD-19-5D-7E

any help would be very much appreciated.

Re: Ntl Modem, Slow Speeds - Help !!!
 

hi - the board has a built in Private Message (PM) system - if you click monkeybreath's nick above his avatar, one of the options is 'send monkeybreath a private message'

- the reason I mention it is that you shouldn't really publish personal details like MAC or IP addresses in the public forum. ;)

Re: Ntl Modem, Slow Speeds - Help !!!
 

these are the details from your router- please check the bottom of your cable modem for its mac address (it'll be on the sticker...)

use the private message facility on here to send it to me :)

MB