upload speed is poor
 

Downstream1930 Kbps (241.3 KB/sec)2084 Kbps (inc. overheads)Upstream106 Kbps (13.3 KB/sec)114 Kbps (inc. overheads)



I've had the 2 meg upgrade for a few weeks now - surely my upload speed is way off the mark????

whats the best email address to contact ntl support?

Re: upload speed is sh*t
 

i wouldnt bother e-mailing them , ring them up it is a free call :tu:

Re: upload speed is sh*t
 

Yep, don't bother emailing, i've emailed them four times about an issue with my STB and never got a response.
Call

Re: upload speed is poor
 

Are you on a Cable modem or set top box?
I remember on my old pace box, the hotter it got the slower my upload got (down to bytes/sec). sitting a fan ontop solved the problem but I wasnt willing to put up with that so I gave them a call to get my box swapped out. They tried to fob me off at first but they gave in quite quickly when I pointed out there was a scorch mark on the top of my TV and that the plastic the box was made of was beggingin to warp on the top of the unit. Next day an eng came round, replaced my box and ive had no trouble since. Though I did change to a samsung box a while back and now my internet connection freezes if I have too many ports open in programs like Azureus, this rareley happenes so I dont considder it a problem.

Re: upload speed is poor
 

cable modem -

the connection is really stable, but i was expecting the upload to be quicker aafter the upgrade - never happened though..
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i am right in saying that my upload should be nearer the 200kbps mark??

Re: upload speed is poor
 

Yes, that's right. I'm on 2MB and I've just run the ADSL Guide Speed Test and got the following results:

Downstream 1867 Kbps (233.4 KB/sec) 2016 Kbps (inc. overheads)
Upstream 189 Kbps (23.6 KB/sec) 204 Kbps (inc. overheads)