Trying to Move House and transfer services
 

I'm planning on moving home on 12th April and taking my broadband, tv and telephone with me.

To that end on 20th March I went onto the ntl website and filled in the moving home form. I got back an automated email response saying that the movers and transfer team will be in touch shortly to discuss my move.

After waiting this long I decided to telephone ntl today as I haven't had a telephone call, only to be told that there was nothing in the system regarding my request and the earliest a date to transfer the services was 18th April. (10 working days)

The lady I spoke to said that she would put a note asking for an earlier transfer on the form and someone may contact me next week if a slot becomes available, which I doubt I'll get a telephone call.

I've also registered a complaint about the moving house form not registering on the system, even though I received a automated email from it.

Do any complaints get logged? and will I get a response?

Whats the point of have a form if nothing get put in the system.

I just wanted to let off some steam. :mad:

Re: Trying to Move House and transfer services
 

hi and :welcome: to the site , this may be of some use to you , hope you enjoy your stay here btw :tu: :)

Re: Trying to Move House and transfer services
 

I wouldn't use the website, I would have contacted them on the phone, even if it means up to an hour wait.

Re: Trying to Move House and transfer services
 

what is the 0800 number to call to tell them about moving house? so it is something about 10 working days when ntl move broadband to new flat? nice. not so long. :)

Re: Trying to Move House and transfer services
 

thought you had gone back to poland , or are you posting from there :confused: :D :D :D

Re: Trying to Move House and transfer services
 

yes im in poland:) but who knows. maybe i will be back:]

Re: Trying to Move House and transfer services
 

Hi Carlo2904,
Don't think your alone on this one, it appears e-mails to Ntl's housemove department often fall into a big black hole never to be seen again. I did the same thing before my move and after the automated e-mail heard nothing, when I ring to check- low and behold there was no record of my e-mail. It appears the safest way to get things sorted is to ring up and hold on in that queue! :mad: But then again that doesn't guarantee everything going to plan either!

Gary