bills say amount deducted from debit card??? help !
 

hello there everyone

this is my first post, am hoping someone can help me

a while ago i cancelled my DD due to a billing error with NTL, deciding to pay by debit card each month instead as this game me control...

because of the billing error i owed 2 months worth of charges = £49.98
so, i rang up one day to pay by debit card and she said it was all sorted.
my bank account showed £49.98 less available for withdrawal, so everyone was happy

anyway, the next month i got my bill and it said my balance was £74.97 and that this had been deducted from my "registered debit card"

i was furious about this as i hadnt told them they could "register" my debit card - but then calmed down thinking it wasnt so bad as they were taking it after payday...

my recent bill however, states my balance is £99.96 and that this has been debited from my registered debit card.

have checked with my bank today and they havent taken a penny off this card :erm:
which means i owe them this money and simply dont have it

the bank states that when i first called, they "reserved" the £49.98 but never claimed it.
they hav not approached the bank for any funds since...

what am i going to do?
i dont have this type of money spare

am scared to ring NTL cos they will realise my account is in arrears and suspend my service until i pay up?

someone please help me....

Re: bills say amount deducted from debit card??? help !
 

I wouldn't be scared about ringing them up. It appears to be their fault for not taking the money in the first place. Tell them what the bank has said to you.