Can not connect to website??
 

Hey

My website is http://www.clearphp.com

Im having problems connecting to the FTP, this suddenly happened the other day after i had changed my cPanel password, and now i cant even connect to the ftp (21) or the pop port :@

Please help, is this an NTL Problem???


QUOTE
SmartFTP v1.1.984.15
Resolving host name 65.98.68.162...
Connecting to (65.98.68.162) -> IP: 65.98.68.162 PORT: 21
Connection timeout. No response from server.
Active Help Link: http://www.smartftp.com/support/kb/index.php/58
Cannot login waiting to retry (30s)...


And Outlook: Could not connect to server.

Please help, i really need to get on the FTP and email again quickly :'(:'(

Thanks

Re: Can not connect to website??
 

Hi Matt and :welcome: to the cableforum :)

About your FTP, as it happened the same time you changed your password, I'd be inclined to say it's not an NTL problem.

Have you asked your web host if there is a problem with the FTP?
Could always try changing your FTP password again, might have been a problem while changing it the 1st time.

As for Outlook, not sure really, I don't use outlook!
But do you get a more detailed message or just the "Could not connect to server."
Is the email on the same server as the FTP, and would it be using the same username & password, or did you try changing your email password at the same time?

Cheers
MikeyB

Re: Can not connect to website??
 

i can connect via ftp ok (although obviously don't have the details to login)

so i would assume it is a password proplem.

EDIT: can also connect to mail.clearphp.com

Re: Can not connect to website??
 

I would assume i would be able to connect to the server if it was a password problem though, because i cant even connect to be told its a password problem

I cant connect to mail either, im not getting password errors, im getting can not connect

Re: Can not connect to website??
 

It isn't an NTL problem, i know its my PC now because i tested it with an old pc and the username / password is working fine and i can connect.

What could be wrong on this pc thats stopping me from viewing the site?

Re: Can not connect to website??
 

perhaps a firewall blocking the relevant ports/ programs?

Re: Can not connect to website??
 

Tried that, booted into safe mode with just networking, firewall wasn't running, and i can ftp to other sites fine.

It really strange