Webspace
 

Hello

I have a slight problem accessing my webspce...as i have never done it before!

I know that to access it you put your usename and then account password in...but mine is rejected all the time

when I signed up for broadband i wasnt given any password, that got created when i signed up - so has anyone got any ideas how i access my account?

Re: Webspace
 

you will need FTP sofware. Cuteftp is one. Ntl also provides on free (terrapin FTP?) the username and passwords are the same used when you set up your account

Re: Webspace
 

I have that software and it doesnt work, the site wont accept my password though and i have tried the one i signed up with too

Re: Webspace
 

to be sure you're entering the right one....ntl passwords start with a letter and then 9 numerals

only a thought.....

Re: Webspace
 

what ftp address are you trying to connect to?

Re: Webspace
 

well the program i downloaded from ntl has upload.ntlworld.com stuffed in it so i havent changed that...peple are saying to use the password i got from NTL but i didnt get one! i made my own up when i provisoned the cable modem

Re: Webspace
 

This may be a stupid question, but have you got a ntlworld email address?

Re: Webspace
 

yeah i do have one

Re: Webspace
 

Another stupid question...the password that you use to access your main email address, is that the password you're using?

Re: Webspace
 

I use the username and password that I first set up when joining NTL, the same as my primary email address password.

Re: Webspace
 

Yeah the password I am using is that one - which is why I am confused as to why it wont allow me access to my webspace, anyone know the numbre for tech support? I thinks I need to call them and ask them to have a look

Re: Webspace
 

The phone number is here