1571 Increasing Rings?
 

Hi guys, does anyone know if it is possible to increase the amount of rings on ntl's 1571 before it goes to the answering service, only when i get to the phone half the time the automated 1571 has kicked in.

Thanks if anyone can help :D

Re: 1571 Increasing Rings?
 

Hi Nostra

Yes the amount of rings can be increased, and I happen to work in the dept who deals with the swansea area. If one of the mods can confirm I work for ntl by checking my email address, then pm me and I'll sort it for you.

Re: 1571 Increasing Rings?
 

Can the amount of rings be increased on call divert too?

Re: 1571 Increasing Rings?
 

Yes, I believe it can be. Not sure if it's customer activated, or from NTL's end at the switch though so I've emailed a colleague and as soon as I get a reply I'll post it for you

Re: 1571 Increasing Rings?
 

which department do you work in winters? we've always been told by our t/l that the number of rings before voicemail kicks in is a default 6 and cannot be changed! i'm not saying you're wrong! i'm just curious

Re: 1571 Increasing Rings?
 

It can be changed but 'normally' this is only done for Voicemail plus customers. The standard freeby 1571 is left at a default level.

Still if you know someone friendly enough and with switch access you can do almost anything ;)

Re: 1571 Increasing Rings?
 

I've worked in installs despatch, faults despatch, faults and networks routing, provisioning. Everywhere but the canteen!. We change voicemail rings quite regularly. I always thought for plain divert it was a standard thing, but after speaking to one of the net engineers he thinks it's possible, so waiting for a response from one of the switch engineers to see if it can be done :)

Re: 1571 Increasing Rings?
 

oh i see! thanks dezzo, i guess t/l's just tell us that because they see it as to difficult to change, i get quite a few calls requesting it. Thank You anyway!
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Winters, you've been around a bit! i work in faults

Re: 1571 Increasing Rings?
 

Tell me about it. Only got 7 weeks to go now though :) in the middle of 90 days notice. If you deal with SMS areas then I've prob spoken to you a few times for provisioning queries.

BTW My colleague the switch tech tells me we stick to a standard length of ring time for customers with call divert.

Re: 1571 Increasing Rings?
 

Winters, i only deal with ICMS customers, I've got Harmony training soon though...not looking forward to that! BTW thanks for letting me know about the call divert.

Re: 1571 Increasing Rings?
 

any one know if it is free in surrey (kt12 4hf) ?? :)

Re: 1571 Increasing Rings?
 

do you mean is 1571 free in surrey? i can check for you tomorrow morning and post back if you like?

Re: 1571 Increasing Rings?
 

yep and is it all free ? do you have to pay to get your mesages ? thank you

Re: 1571 Increasing Rings?
 

i'm working at 12 tomorrow so i'll check and let you know

Re: 1571 Increasing Rings?
 

hello, just checked and free 1571 is available in your area and there is no charge to retreive your messages