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Norton Uninstall
OK, is it just me or are Symantec hopeless at both designing and supporting products. I had a problem with spam reaching my inbox and some legitimate mail ending up in my spam box (even when I'd identified an address several times as not being spam). So I contact Symantec support who suggest re-installing. So I unistall and try and reinstall but the install fails because NIS2004, likes its predecessor, doesn't remove a number of its own componbents.
So back on to Tech Support via the new e-chat things. Long story short, hopeless; advice not arriving when promised, connections falling. So I call Symantec's London support line and wait 15 minutes to speak to a surly oik who promises to email the advice (which the e-chat bloke previously didn't). But he didn't either. So back on to e-chat who send me a link for the removal which doesn't work. Back on to e-chat - this time to demand they call me. They said they will within 15 minutes; they've got 5 to go! Net result is I've had no virus protection for over 20 hours and have lost the best part of a day trying to sort this. Is it just me?!! :( |
Re: Norton Uninstall
I would be tempted to use add/ remove to get rid of any and all remaining symantec tools and then I would back up the registry and then manually search it for entries to delete.
Before that though I would think about installing a free AV like AVG etc to cover you while you are sorting out the Symantec problem ;) |
Re: Norton Uninstall
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What's PC-cillin like anyone? |
Re: Norton Uninstall
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Any good Anti-Virus and firewall combination would be an improvement on your lack of working software at the moment though ;) Personally I use Kerio and AVG but I have used several firewalls in the past including Zone Alarm and Nortons Internet Security suite. These days I prefer to use a stand alone tool rather than a suite in case something goes wrong and I have to strip the remains out of the registry manually :( |
Re: Norton Uninstall
http://service1.symantec.com/SUPPORT...&osv=&osv_lvl=
This link shows a way to remove NIS2004. within there there is a tool that you can download that will remove the stuff that the uninstall routine missed.....why they didn't write this to start with I don'rt know.... |
Re: Norton Uninstall
But why can't they design the suites so that you don't have to manually uninstall every little registry entry?!!
Still no sign of my promised phone call either. Grrrrrrrrrr :mad: |
Re: Norton Uninstall
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So I'm sorted and, for a glum chap, quite happy |
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