Diagnostic Mode Explorer DVB4000
 

Telewest recently installed a new Set Top Box in our house (the old one broke down). The new model is a Scientific Atlanta Explorer DVB4000.

Does anyone know how to accesss the diagnostic mode for this type of STB? I have lots of gadgets connected to my surround system so in the end everything comes out in surround. Everything worked with the PACE box but now when I connect my XBOX there is no sound or picture. This has to be something to do with the DVB's settings as it all worked fine with the PACE.

Can anyone help??

Thanx
ID

Re: Diagnostic Mode Explorer DVB4000
 

Unless you have routed the XBox connection through the Cable STB, changing the STB should not affect anything else.

Do you have the XBox connected through the Cable STB, or is it connected directly to the Surround system?

Re: Diagnostic Mode Explorer DVB4000
 

and you have proved the xbox by plugging it directly into the tv to make sure it is ok ????????? :)

Re: Diagnostic Mode Explorer DVB4000
 

The XBOX works fine when plugged directly into bot the TV and surround system.

Re: Diagnostic Mode Explorer DVB4000
 

So you have the XBox routed to the TV etc. via a SCART socket on the new STB?


It could be that the new STB's SCART socket doesn't have a pass-through, unlike the old one.

I know some people have had similar problems with ntl STBs - before they could route the XBox via the STB, but after a software change the STB passthrough didn't work for it anymore.


You could get a SCART switch box, plug the XBox & STB into the switch box, & the switch box into the TV.