ntl to recruit 80 more staff
 

ntl are to recruit 80 more staff for their Coventry customer relation call centre.

link

The contact centre manager is my old contact centre manager from Winnersh. Mr Birnie if your reading this :wavey: its good to see that your still there :D

Re: ntl to recruit 80 more staff
 

Great news!

Re: ntl to recruit 80 more staff
 

Not great news for me, as this is the reason I am being made redundant from my role.

Re: ntl to recruit 80 more staff
 

I have to say it's about time. I have had to ring NTL more times that I'd care to mention over the last few weeks. The message that they are having 'heavy call volumes' is now standard, as is a wait of around 1/2 hour. That tells me it's not a case of peaks and troughs, it's all peaks because there are not enough staff. And who suffers, us the poor bloody NTL customer!:mad:

Re: ntl to recruit 80 more staff
 

customer relations only deal with cancelling customers as far as i am aware, but they are employing 500 new staff for manchester, so hopefully the q's will start to go down!!

Re: ntl to recruit 80 more staff
 

cool that brings the total to 81 then it seems :)

Re: ntl to recruit 80 more staff
 

Is having a good telephone manner preferential to having any technical experience when becoming a Customer Service Rep with NTL. I suspect the people who deal with the billing side of relations would need a good telephone manner, whereas the people on the Technical Support line would be better suited to have technical knowledge rather than a smooth talking excellence in customer relations.

Re: ntl to recruit 80 more staff
 

I would guess technical knowledge will come behind phone manner, I have worked for an isp before and they had office experience over knowledge and it was bad.