Damaged Green Box
 

Hi all.

Is it possible that a mod can pass this info on to the right department at NTL as i have been unable to get through to customer services on the phone.

I would like to report severe damage to one of ntl's "green boxes" in my street. The green cover has come away from its base exposing the cables & connections. It has either been hit by a car or has been vandalised. The box is located directly outside 23 Lingfield Hill, Leeds LS17 7EH.

My broadband connection has been intermittent in recent weeks (There is a fault in the LS17 area according to a recorded message). Would the state of this box have anything to do with it?

Thanks in advance.

roughneck

Re: Damaged Green Box
 

hi and :welcome: to the site , c.s. is closed on a sunday , you should be able to get thru to them tomorrow , mind you there are quite a few ntl peeps on here , so maybe one of them will pop along and help , enjoy your stay here :)

Re: Damaged Green Box
 

If it's the closest cabinet to you then it may well be impacting the connection quality if anything inside it has been damaged. Is there a number on the outside of the box? As paulyoung has already said CS is shut on Sundays but some NTL staff post here and are always as helpful as possible, it may be that one of them can chase it up and put a report in for you tomorrow/ tonight when they next go into work.
It might be an idea to remove the street address from your post for now and PM (private message) it to one of the NTL staff that might ask for it later on. Sometimes it's better to be safe than sorry with personal information like that :) I'm sure if you are asked for details later on a number of people here could vouch for people like Debsy, Monkeybreath etc so you know your personal details will be safe with them. They may even be able to check into your intermittent connection problem if you ask them nicely ;)

Re: Damaged Green Box
 

Hi roughneck, and :welcome:

You might find it's easier to get hold of the Damage Recovery team on 0870 013 3630 - they're the people who actually deal with this sort of thing. Though I'm not sure of their opening times, I'm afraid.