Here we go again...............
 

As some of you may already know I left Ntl at the end of last year because I found the BB crap, the TV buggy, and the phone expensive. Since then I've had several letters asking us to go back with offers but until recently they have wanted me to pay for telephone as well as the DTV even though I wouldn't want it.

After reading some posts on here about the change in software and the offer of the family pack and phone line for the price of just the TV I decided to give Ntl another go.

A this point it started:

I rang the telesales number and went through all the details, the guy at the other end then ballsed up the order and firstly put in the details wrong of my property and how long we'd been living here. Then once he sorted that out he forgot to put the second box on, but promised me there would be no problem, he would sort it. I left it at that and prayed it'd all be o.k.

I was booked in for an install yesterday and the contract turned up on Friday.

When I looked at the contract there was no mention of a second box (bear in mind this was filled out by hand) so I thought it would be on the computer either.

I rang Ntl CS and asked them to check out exactly what was on the order, they put me through to sales and they confirmed there wasn't a problem and that the guy would install two boxes. Fine I thought, but I still had that niggling feeling all wasn't well (I normally get this when I deal with Ntl).

Saturday came and I was booked for a 5pm call, 5.30 came and the guy finally knocked on the door, not a problem I thought he's obviously had a busy day, got him a drink and he listed what he had on his order. This is where it started to got more boobies sky wards than it already was, there was only an order for one STB and a phone line that I really couldn;t care less about.

the guy said that he was really sorry but he'd phone his dispatch but he wasn't confident of what they'd do as they are only issued the set number of boxes in the morning and he only had one on the van left (we were his final call)

Apparently if they take out More boxes than they need they can be fined!!! :erm:

Anyway I let him install the first box (I was still in two minds if I should just get him to take it away) and I rang CS as sales close at 5 on a Saturday (how convenient).

CS said that there was so sign of a second box, and that they could do nothing until Monday as the system wouldn't let her book in another appointment until this one was cleared down!

Obviously annoyed I asked her WTF was going on and why I'd been lied to of Friday, I'd much rather know that the poor guy was going to turn up with only one box.

So now I'm waiting for a call back (if it ever turns up) on Monday to book another wasted day for me to sit at home like a lemon.

Typical NTL, only they could balls it up so badly. There was me hoping that things would be different.

I did get some very interesting info out of the engineer though, apparently he and most of his work mates won't have Ntl TV in their house, they all have Sky+! Nice eh?

Well it looks like its back to my monthly ritual of phoning and shouting until they get my bills right again, why do Ntl insist on employing trained monkeys?

And before you flame me the trained monkeys phrase was the installers!

Re: Here we go again...............
 

Hmmmmm.... :notopic: one of my patients is a ntl installer for business BB. He knows nothing more about broadband than how to install it. If he is asked any questions (eg networking/wireless etc) outside that narrow knowledgebase he is stumped. He is very embarrassed about this state of affairs and would be happy to receive training from ntl but they don't have any to offer. I suggested that he browse this site and it's knowledgebase to learn more but he doesn't actually have BB at home as he is as poor as a church mouse.

............btw, before anyone asks how he can afford chiropractic fees, I often treat him for free/a bottle of wine.

Re: Here we go again...............
 

My beef wasn't with the engineer, he was great, but the staff/management at sales seem to be getting worse rather than better! :(

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They probably get the same level of training.....

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But how hard is it to tell the customer the truth? Or input a customers request right?

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Just had an awful shock when I discovered your reported age is 23 :shocked: I had you down as late forties :erm:

The staff don't give a stuff - or are frustrated in their efforts to give a stuff. Company culture, morale and management are big factors. It's not just NTL. I sometimes tire of having to fight for decent customer service.

You brought it on yourself by giving them a second chance :D

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I think that you need help m8 :D

Why on earth did you give them a second chance ?

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You're not coming to the meet are you J?

Shame I was going to borrow Kinks paddle! :erm:

I guess so, between a rock and a hard place really, we want DTV, Ntl are the only people we can get it from, I guess I should have known that it'd go the shape of the pear! :rolleyes:

'cos I stoopidly thought things may go o.k. this time. I was hoping it was our old account number that was jinxed not us, but obviously not! :disturbd:

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I assume you choose NTL over Sky cos of the 'special deal' you've been offered? and you dont have the need to the PVR features of SKY +?

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I can see the doctors will be needed to control the blood pressure and to monitor the heart rate due to stress. :D

you do suprise me going for yet another 12 month contract, was it signed in blood this time. :D

Sorry dellwear just seemed so funny after finally getting away from NTL you are back and start immediatly with problems.

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:erm: No, because our landlord won't allow us to have a sky dish!

We already have a phone line with BT so we didn't really want to pay for another one that we'd never use. :(

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:D

<wonders why Kink has a paddle>

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Thats o.k. m8... You can keep the line for ringing customer services, as you may be doing that a lot ! :D

Seriosly... Are you in a house or flats ? If you are in flats you could get all your naugbours together and see if sky will fit a comunal dish.

Re: Here we go again...............
 

Well I guess I've only got myself to blame! I've just said to Neil if things don't get better rapidly they'll be coming to collect it PDQ.

There's a price rise due in September so we'll see how things go!

Re: Here we go again...............
 

No a house :(

I even looked into buying a shed and having it fitted to that but there's no line of sight from where it'd have to go!



I'll let you all know how I get on tomorrow! :disturbd: