Internet connection problem.
 

I've been having this internet connection problem recently. My connection goes on and off. One minute
my internet is on, but the next minute (without any changes on my cable modem's lights) I can't connect.
Suddenly a message from Norton (my firewall) would pop up a few times and my connection is back on again.
Then a few minutes later its off again. My ip also changes. Also, sometimes my cable modem would also restart itself.
Anyone know what the problem could be? Is it the modem's fault or Ntl's. I've checked for spyware/viruses on my computer
and couldn't find anything.

I'm in the Belfast area if it helps.

Re: Internet connection problem.
 

:welcome: To the site, can't help with your prob myself but stick around, the people in the know will be stirring into life just now. One of / a few of them should have you sorted out befor long.


Sorry I was of no help, just stopped off to say welcome :tu:

Re: Internet connection problem.
 

Thanks for the welcome. :)

I've only just found this place and am hoping to stick around.

Re: Internet connection problem.
 

Another point is: I checked out this thread http://cableforum.co.uk/board/showthread.php?t=10172 and it says something about "getting a 169 ip address on winXP" and the poster has supplied a link to a site. I think I have this problem, but the site provided is all mumbo-jumbo to me. Could someone explain this problem?

Thanks. :)

Re: Internet connection problem.
 

The 169.x addresses is a default address when your client is set to use DHCP but cannot retrieve a DHCP address from the server (be it a router, cable modem or whatever).

If your modem is restarting and you're getting a new address each time this is strange and I would be calling customer services for someone to check the line etc.

If the modem was just dropping power (not getting new addy) then it may have been a power issue, but the new Addy would indicate it's something further down the line.

Good Luck!

Re: Internet connection problem.
 

When I called Ntl they said that everything looked okay down their end and that it must be something wrong with my computer. But I reformatted, then run adaware and Spybot etc.

Re: Internet connection problem.
 

How unusual. :rolleyes:

Re: Internet connection problem.
 

Wow, they're still using that line in ntl? It's been 18 months since I worked there and it was going strong back then too.

Re: Internet connection problem.
 

Its a strange problem. Sometimes (like now) my internet stays on for a pretty long time without any problems, then just when I think the problem is gone my internet goes off again.

This leads me to believe that it may be something to do with Ntl themselves, but if it was I wouldn't be getting the 169 ip...would I?

Re: Internet connection problem.
 

For the past few days, I've had connection problems. Connection is lost to modem, when 'allegedly' back up get DNS errors on e-mail and 404 on web pages - After a few minutes all OK again.

Happened twice today :(

Re: Internet connection problem.
 

Does anyone know if Ntl have ungoing work in the Belfast area?

Re: Internet connection problem.
 

Well, there's nothing on the Service Status page (but that's no guarantee of anything :rolleyes: )


Maybe a firewall issue? If you're getting a 169 IP, it's because you're having problems renewing the IP lease from the DHCP server (as Tricky said). Could it be something in Norton's configuration blocking it? Maybe try turning Norton off & seeing if it still happens? Or add the DHCP server's IP to the equivalent of Norton's trusted zone?

But if the modem restarts, then I can't see that being due to Norton...


Hopefully one of the ntl techs here will see your thread & be able to help :)


Also, to set XP to keep the last IP address in the event of a DHCP renewal failure (instead of going to a 169 IP), have a read of this: http://www.cableforum.co.uk/board/sh...806#post228806

Re: Internet connection problem.
 

I'm using USB (I know, I know) if anyone is wondering. I'm planning on getting an ethernet card in the near future though. Does this sound like a problem that could be fixed by changing?

Re: Internet connection problem.
 

I've heard people talk about using network cards instead of USB. Is this the network card they are talking about?: http://www.pcworld.co.uk/martprd/sto...m=null&tm=null

Re: Internet connection problem.
 

that is the one :) and this is the cheaper version ;)

http://www.ebuyer.com/customer/produ...duct_uid=42061

MB