user name and password
 

Strange e-mail from ntl this morning. They sent me my user id and password "as requested". I did not request this info. Ideas anyone as to why this happened?

Re: user name and password
 

someone must have been trying to access your emails and used the lost password link. As always this goes to the email addy you have forgotten the password for. :D so you still have to phone them for it..

Re: user name and password
 

was it the correct details?

as i may have an answer for that

Re: user name and password
 

yes...details were correct

Re: user name and password
 

i got this from o2...it said here is your password as requested...your new username was sent out in a previous e-mail....what am i supposed to do..i never got that e-mail :O

Re: user name and password
 

Contact them and explain you havent had the username.

Re: user name and password
 

when o2 did this to me, they didn't change the username, so it will probably be the same...

with o2 if you can't login to their site you can't contact them online... and i would definately recommend not bothering to ring them... 50p per minute for the worst customer service i have ever experienced!

Re: user name and password
 

You can contact them online, I did it...???

Re: user name and password
 

you can yes... but the only way i could find of doing it was logging into their site... and without the username.........

Re: user name and password
 

No, you just pretend you've forgotten it.