continuous phone line problem
 

Since February, have had to report fault on phone 6 times - keeps cutting out in middle of call, sometimes no dial tone, callers get out of order message or go straight to answerfone - no phoneline sometimes for 2-3 days, therefore no internet as on dial-up.

Reported fault and had appt for engineer 15/7 (spoke to woman and Karina a supervisor) 8-12pm who turned up at 1:30pm only after I chased it up; put me off trying to speak to a supervisor; said he couldn't find fault. 16/7 (spoke to Nigel very helpful) Live in a flat so engineer needed to get to another junction box but couldn't because they hadn't made appt to collect key from caretaker; he said he would re-book appt. 17/7 nobody rang to say when appt booked for had to ring them; CSA said she couldn't call me back on my mobile (they have on all previous occasions) because centre was in-coming only. Fault finally fixed or so I thought. 23/7 (spoke to Russell) phone keeps cutting out; cut out while speaking to Russell and to wait until got dial tone ring again to try and get him to ring me back on mobile; he wanted to book appt for morning 26/7 when he knows engineer has to arrange to get key to cable room. 26/7 appt 4-8pm engineer didn't turn up. mobile rang twice at 17:47 and when I answered person hung up - ntl no. 01171015000. 27/7 10:15 (spoke to John) to find out why engineer hadn't turned up. He said engineer was running late and had rung and left a message - A LIE! He wouldn't put me through to a supervisor and then said one was available. WHY can't they apologise, ring without you having to chase them up, explain what is going on? I can't get to speak to anyone about what the fault with my line is, whether its will be on-going, what they can do to remedy problem. Most staff inefficient, have a don't care attitude and obviously forget you're the customer. Have requested compensation claim for twice in last 10 days and still haven't received one. :mad: Just about given up I think and looking into other phone services.

Re: continuous phone line problem
 

Hi, & :welcome: to the site. :)

I think you need to escalate this farce, what part of the country are you in?

Let us know & we'll sort you out. :tu:

[Edit]

Quote:

Director of Telephony, ntl:home Ms Jenny Lynn-Jones Location: Hook Telephone: 01256 752197 Mobile: 07956 500210 Fax: 01256 752544 E-mail: jenny.lynn-jones@ntl.com Ms Lynn-Jones is the product director responsible for ntlââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s Telephony product. This includes the development, design, and improvement of ntlââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s Telephony products. All Telephony product questions, suggestions and complaints should be directed to Ms Lynn-Jones when normal channels have failed.

I need to know what part of the country you are in before I can guide you to the relevant MD though.....