Cable Forum - All Cable TV support down !

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Hodders

25-05-2004 14:15

All Cable TV support down !

Just phoned through to report a fault and after a 15 minute wait got told that all their systems were down and I would have to phone back tomorrow !

Why can't they tell me this at the beggining of the wait ?

Given that all the people who called today, are going to call back tomororow, what is the best time to call ?

Chris

25-05-2004 14:40

Re: All Cable TV support down !

Quote:

Originally Posted by Hodders

I have found that 8am is as good a time as any. I got fed up trying to phone from work during the day as their systems always used to direct my call to the helpdesk of the Fracnhise local to my office rather than the one for my home, although they may since have fixed this.

orangebird

25-05-2004 14:56

Re: All Cable TV support down !

Quote:

Originally Posted by Hodders

The whole of the company crashed for about 15 mins, but all is well now - give them a call now. :)

Nemesis

25-05-2004 14:56

Re: All Cable TV support down !

Quote:

Please be aware due to technical difficulties within the Technical Support Bureau we are currently only able to offer a limited support service. Customers may wish to phone back at a later time, if your query is non urgent we reccomend that you phone us between 1pm and 5pm tommorow, the 26th may. Also ntl broadband customers will currently be unable to register for a new account nor make any changes to an existing account. Our engineers are aware and are working to resolve this issue as a top priority and we apologise for any inconvienience caused.

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