my ntl: home booklet: What improvements?
 

yesterday i receive my bill :td:
and included was a booklet called my ntl: home. inside it said about "a new customer service system", "bills changing for the better", "big changes to the way we provide your service".

so does someone know exactly what is happening?
what are ntl going to do to my service!? :D

thank you :)

Re: my ntl: home booklet: What improvements?
 

"A new customer service system": could be the myntlhome which is only available in Celtic area at present, which allows customers to view and amend there account online. Not aware if this is being rolled out nationally though, but it does appear to be quite popular and has rec'd good feedback.

"Bills changing for the better": will probably be the new billing system (Harmony) which is currently being implimented nationally and will hopefully be completed by Aug/Sept, I believe. It will mean that everyone will receive one bill for all services and ntl staff will be able to action a customers query from any area in UK.

"Big changes to the way we provide your service": not sure on this one but it could be a combination of different things including the above, email server upgrades etc.

Hope this helps, my apologies that I couldn't give a definitive answer to all your questions. :)

Re: my ntl: home booklet: What improvements?
 

For what it's worth, it keeps somebody in a job coming up with this cack, will it work in practice? let's see.

Re: my ntl: home booklet: What improvements?
 

thanks for the info
:)

Re: my ntl: home booklet: What improvements?
 

To be honest, it has put alot of people out of a job myself included. This is most down to the new billing system. How effective it will be only time will tell.

Re: my ntl: home booklet: What improvements?
 

Sorry to hear that Macca, whether things will improve, as you say, only time will tell.
I am affraid in this day and age everyone is expendable, which I feel does no good for job satisfaction or staff morale even.