Itemised phone billing
 

Do you have to pay extra to NTL for itemised phone billing ?

Re: Itemised phone billing
 

i think it depends where you live , on teesside i dont :)

Re: Itemised phone billing
 

Yes you do pay extra £1 per month on top of your line rental or you dont have to have it you will get itemised bill for calls of 40p or over

Re: Itemised phone billing
 

not on teesside you dont ;)

Re: Itemised phone billing
 

In NW it's £1 for fully itemised billing or calls over 20p itemised for free

Re: Itemised phone billing
 

Same in Glasgow, Northern Ireland and South Wales.

Re: Itemised phone billing
 

I have no idea in Nottingham, I think it's £1 - not sure if any are value is shown free.

Re: Itemised phone billing
 

You can us ONE-TEL and get fully itemised bills in electronic form- for free.
Only trouble is you have to use a dialer box and this adds a delay to all calls.

Re: Itemised phone billing
 

You will have to soon!

NTL are currently "harmonising" all the price structures across the country (happening in Cambridge in June). The new scheme is £1 for fully itemised billing otherwise only calls over 50p will be itemised.

Re: Itemised phone billing
 

Morning all,
NOttingham is £1.00 pm for calls under 20p, any calls over 20p are itemised. Like Cambridge, Nottingham will be harmonising later in the year with the other area's.
P.s Some old Diamond Cable customers are currentlky getting foc itemisations

Re: Itemised phone billing
 

Frankly I think it is a disgrace that any company in 2004 can seriously expect customer to pay for a statement of account. I do understand the reasons for, I don't acept that it costs anywhere like £1 (more like a few pence depending on how many sheets) - but can you imagine if your bank started charging you for your monthly statements on all transactions under £20?

I doesn't really affect me as I get free itemised from ntl anyway (carefully negotiated using the above as my argument!) It's not the £1, it's principle that a company can effectively not tell you what you've used without charging extra.

Re: Itemised phone billing
 

On BT you get the ability to view your fully itemised bills online and to sort the bills in various ways. Why can't NTL do something similar?

Re: Itemised phone billing
 

They may well be able to once they have "harmonised" all their different billing systems.

P.S. Along with the charge changes they informed that the Direct Debit would no longer be in the name NTL Cambridge Ltd but now NTL Triangle Ltd. What is the Triangle bit all about?

Re: Itemised phone billing
 

then if that is the case will i be able to use e-billing or whatever it is called ?????????? :)